No service

[Michellestimson]

Why is my top screen saying no service after I have paid for my plan?

[HALIMACS]

Hi @Michellestimson 

Does your service still work?  Can you call/text, etc?  Did you just activate service or are you an existing customer?

Sometimes messages on the self-serve screen may occur during renewals which cause undue alarm.  These will go away within hours of the renewal.

If your service works, you're good to go.

[softech]

... Also try power down your phone, pull the SIM out for a minute or two before putting it back and powering back it

If still failed, logon to the My Account and confirm the current SIM # showing there is same as the SIM you have

[Triguy]

Check your account status.  Try rebooting your phone. 

Switch the SIM into another phone to see if its the phone or a SIM problem.  If its the phone reset your network settings and restart your phone if it doesn't automatically do so. 

If its the SIM try the lost/ stolen trick to reset your service. 

From your self service account enable the lost/ stolen feature log out, wait 5  minutes, log in and take it off. Log out and restart your phone. 

If you still need assistance then submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.