Community

akumar0945 · ‎12-22-2020

hi,

Last three days I am not getting any network. getting message that I am not registered with network. What should I do?

softech · ‎12-22-2020

did you try power off the device, pull and SIM out for 2 mins and put it back in and power it back up?

It did happen to me once. Only reboot didn't fix it. I have to take out the SIM before it works again

cellphoneuser1 · ‎12-22-2020

@esjliv wrote:
@akumar0945
I just noticed you are community member as of today....did you just port a number over to Public Mobile?
If this is the case, maybe your port is stuck or did not complete.
Call the Porting Team at *** to assist with your port.

If you just ported your phone number from another cell provider it could take a few hours to complete the port. Using the other cell provider's SIM you should be still receiving calls on it, until the port completes.
If you ported from a landline it could take up to 7 days to complete.

Make sure you do not cancel your previous provider's services until the port is complete.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

Porting failure doesn't stop the network connection. It only makes incoming calls and text not work. I don't think that's it.

esjliv · ‎12-22-2020

@akumar0945

I just noticed you are community member as of today....did you just port a number over to Public Mobile?

If this is the case, maybe your port is stuck or did not complete.

Call the Porting Team at to assist with your port.

If you just ported your phone number from another cell provider it could take a few hours to complete the port. Using the other cell provider's SIM you should be still receiving calls on it, until the port completes.

If you ported from a landline it could take up to 7 days to complete.

Make sure you do not cancel your previous provider's services until the port is complete.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

cellphoneuser1 · ‎12-22-2020

@akumar0945 wrote:
hi,

Last three days I am not getting any network. getting message that I am not registered with network. What should I do?

Serach manually for networks. Is Public Mobile network there? Check if 2g mode is selected in error.

esjliv · ‎12-22-2020

Hi @akumar0945 ,

Check the 4-digits of your SIM match the 4-digits listed on your SELF SERVE account, found here, under "Change Sim Card":

If the 4-digts DO NOT match, then it appears someone has been fraudulent (SIM-jacked) on your account.

Change passwords and security questions to your SELF SERVE account right away and check your financials.

Let the moderators know about this as well.

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 - Click the bubble comment circle on the bottom right hand side of your screen, or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 - Use this link to:

Private Message to Public Mobile Moderators(PM Customer Service Representatives)

If the numbers DO match try one or more of the below:

*turn off your phone, leave off for at least 3 minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reboot your phone again

computergeek541 · ‎12-22-2020

@akumar0945 wrote:
Last three days I am not getting any network. getting message that I am not registered with network. What should I do?

First, try restarting your device. Also, go into your account to check if the SIM card number shown there matches the one that you have.