Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My daughter is away with her phone in the US right now. All her data is turned off in her settings.I just purchased a one-time add-on for US data. What instructions should I send her to enable the use of the data in the settings? She has an iPhone 6....
With all the recent network problems wouldn't it be best if Public Mobile reconsidered their FIFO queue policy that is currently used by the @CS_Agent and maybe implement some type of severity rating system that will allow them to allocate the most...
What is the best talk and text plan?
Switched from TELUS, called them number ported no prob, activated sim with PM, set up autopay..confirmation email, put in sim in iPhone 7. No service, but cellular data is registered under PM... online in my account status is active, right phone numb...
My number porting failed. How do I contact PM? Sent private message to mod and got nothing after a day.Couldn't start a new thread so I have to put my question here.Thank you for help.
My daughter said her data hasn't been working, logged into her account and it doesn't even show how much has been used as usual.
Looking at getting a new phone. Does a GSM unlocked phone work with public mobile? Is public mobile GSM?All I can find is gsm (whatever that is...) will work with....."GSM providers: Rogers, Fido, Bell, Virgin, Telus, Koodo, AT&T, etc. This phone wi...
I topped up for the $40 plan on wed and still cant make any calls or send texts. Data wont work either.
hello, I am going to New York for the weekend. I think my auto-renew payment just went through and I forgot to add on the US roaming. Is there still a way for me to add it on so it starts today. Will the add on come off in 10 days? Thanks.
I changed my plan, I had a credit of $10. My plan change was successful and put my credit card information in and it went through as I see it on my banking information. I reset my phone and I still can’t call or text and now it’s saying my credit is ...
paid by vouchers but after one day service the next day wednesday 15 may 2019 we have no service
I'm on a $25 per 30 days plan This plan includes: -- 500MB + 500MB at 3G Speed- Unlimited Canada-wide Talk- Unlimited International TextIt states I have Canada-wide Talk but it blocks me "you don't have active long distance add-on". I'm trying to ca...
Hi there, I switched from Kodoo to PM this Wednesday (May 15) using a retail partner. They created an account, configured an email and set a pin code. They also did a number transfer for me and my phone was fully working at the same day. I received a...
Hi, I have added roaming US add on but not able to make calls as I am getting the message that I have no such add ons. Looks like a technical issue. I have restarted my phone and able to use data roaming add on. Please help
I ordered a US Roaming package on May 16, 2019. My transaction history shows that the debit charge was applied to my account and it also shows a second transaction with the package applied to my account. Under my plans/add-ons I can't see the US roam...
I am on automatic payment and the company keeps taking money from my account, however, i am getting NO SERVICE. I need my Phone to work. I got a text saying that my plan was renewed on May 13, however, it still DOSE NOT WORK if this problem continues...
I need to find out how to get my card working with public mobile, they won't accept it, all the information is correct, nothing is wrong with the card.
Today when tried to send an email from my iCloud account I got a pop up message telling me the email could not be sent because the outgoing mail server smpt.mail.me.com failed. This is the main iCloud server and I doubt it has actually mfailed.Could...
somehow my local area was put as mission i need this changed to greater vancouver area because ppl try to call me or i try to call out and it says i'm calling long distance
Account is locked, can’t sign in, won’t let me make calls or anything
My phone number is 236 === ====I realized that my phone number is no longer in service. However, I still have a quite few dollars left in that account.Shall I get that amount of money back? Besides, I already bought a new number and have new account...
Can PM increase the price of the plan? Please give the full details.
My plan wont let me renew before expiring date. I want to change my billing date and restart my plan for today.. no mod will answer me and it wont change over
Hi,I am on auto-pay but I was not debited this month and my phone (data, phone, text) is not working. I received a text from Public Mobile saying that the auto-pay was successful though, but I am out of service for two days now.Thank you for your hel...
I do not have international long distance in my plan. Am I charged long distance rates on incoming calls?
I am currently with Roger and I do not have the Security PIN. I would like to join Public Mobile and when I try to set up the account/SIM, the system asks me for the Security SIM from Roger. Since I do not have this code from Roger, can I bypass th...
I just signed up with PM on a $50 plan having transferred my number from Freedom. Data works fine, but I am able to make calls but NOT receive them. I can send texts but NOT receive them. I have tried to use iPhone 5s, Nokia 6.1 and Xiaomi Mi 5x, ...
Got us roaming add on and I'm in US. I have iPhoneX and neither text, nor data nor voice work on it. Roaming is enabled. I inserted public mobile Sim in android phone and it works OK. Any idea how to make it work on iPhone? I restarted it few times a...
on my iphone 7+ for about 1o days I cannot receive or send text or email when not on wifi. I cannot find any help on community questions
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