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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Outgoing calls not working, even for local numbers it complains that no long distance addon availabl

Hi Team, The Phone number is xxxxxxxxxxxxxx and since this morning getting message for any outgoing calls that no log distance calls are allowed. Incoming calls are working fine though. edited by computergeek541: phone number removed

Resolved! My mobile number is not recognized

Good day, I bought a Public Mobile sim card from a London Drugs store on 16 July 2020 in Richmond and got it activated. I could use it for making phone calls and receiving messages and there are no problems.But until:(1) Yesterday (July-21) I was try...

Resolved! Cannot answer private numbers - automatically refused

When a person I know (eg doctor) is trying to call me from a private or blocked number . The phone rings once and shows as missed call. Even if I catch it in the first ring I cannot answer it . The phone does not have any restrictions set up. Any sug...

Early renewal

If you renew prior your auto renewal would you still receive your rewards?

Not getting signal?

I started public mobile a couple months ago, in some areas I can't send or text even when I have bars, like I'll try to call then the bars disappear and a pop-up says there's no service.The rest of my family is on Public Mobile too, and they aren't h...

home phone connection problem

cell will not connect with home phone number. says dialing home beeps 3 x, stops, nothing on home phone. dials ok on all other numbers. I have deleted the number in contacts. replaced it, it is not blocked.

Stolen Number and Email Account

Hi, yesterday someone stole my phone number (changed the SIM card) and also hacked into my email account. What are the next steps?

Stolen cell number?

Resolved! Stolen cell number?

Hello,I just got a call from a woman who said she got a call from someone using my cell number saying they are from service canada and implying they have done some kind of criminal acitivity, taxes or something like that, she wasn't clear. She infor...

Suspended Service

Resolved! Suspended Service

I have been with Public Mobile for Years. I made a payment to my account the balance says $0.00 and I have a credit of $10.00 and have no service. What is the issue with Public Mobile? Never any issues and now no service and I'm topped up.

Community Rewards

Hey everyone, I'm new to public and was wondering how the community rewards work? How do you collect rewards? Thanks so much!

Resolved! I am locked four of account.

i cannot sign in nor will it let me reset password. removed autopay a month ago and now the money came out!

Resolved! phone number change?

I want to keep my land line phone number and transfer it to my new cell phone.How do I do this?

Resolved! double payment made in error

Resolved! How long does it usually take for moderator resolution?

I put in a "can't receive calls" email to the moderators on Saturday. I have yet to receive a response. Some calls come through... other callers get a "this number is not in service" message.

Can you receive text while overseas?

Hi, I'm new to PM.Just wondering in case of travelling overseas, can I receive text outside of Canada?Thanks

Manitoba real canadian super store mobile kiosk

If your in Manitoba the staff at the superstore gateway has sim cards and help you set everything up. Plus you get optimum points

Question needs an answer

I had my phone stolen before I registered my number how do I port it to my new sim card

incorrect number given when activating

last 4 digits incorrectI activated my phone with the last 4 digits incorrect they are actually my husbands last 4 digits, but not the first seven Can i somehow change my number to the number i had with my last phone provider? Pain if I have to let ev...

International text messages To Libya (+218)

Hi,I have an unlimited international text messaging plan. I was trying to sent text to Libya but I couldn’t.My iPhone 6 plus makes the send sound but when i ask the receiver he is saying nothing received. I tried to alter the key from (+218) to (011...

IMPORTANT *******

Okay so I have the 50$ plan that was scheduled for the 20th at 2am and I didn’t pay it tell the 21st just earlier , Paid in full & my account is still expired ? (Plan expired) & So I check payment history & the 50 was taken but my account still won’...

Resolved! First phone call on public mobile

Just registered an account on public mobile. Nothing happens when I want to make my first phone call. How long after registering must I wasn’t to make a phone call?

Resolved! Can't access plan upgrade

I am trying to boost my plan, as I need more data and talk time, but the site isn't giving me access to do it, even though I'm logged in. Are others experiencing this problem? Any suggestions on what to do?

Can't access data

I have 1 GB data per month in my planAs I look through my usage, there is about 10 MB used.When I try to access data to use google, I am informed that I can't because my network is not connected. When I try to connect, Public Mobile says I can't and...

Sim Card Problems

Resolved! Sim Card Problems

I am having trouble activating my Husbands sim card. Mine is activated and the site keeps referring to my info and won't let me add his. Also it will not accept his email address either what can I do to fix this issue.

Resolved! Problem replacing expired card

I have a new TD VISA debit replacing my old expired TD VISA debit card. It won't accept it. I'm entering it accurately to the statements.

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Outgoing calls not working, even for local numbers it complains that no long distance addon availabl

Resolved! My mobile number is not recognized

Resolved! Cannot answer private numbers - automatically refused

Early renewal

Not getting signal?

home phone connection problem

Stolen Number and Email Account

Stolen cell number?

Resolved! Stolen cell number?

Suspended Service

Resolved! Suspended Service

Community Rewards

Resolved! I am locked four of account.

Resolved! phone number change?

Resolved! double payment made in error

Resolved! How long does it usually take for moderator resolution?

Can you receive text while overseas?

Manitoba real canadian super store mobile kiosk

Question needs an answer

incorrect number given when activating

incorrect number given when activating

International text messages To Libya (+218)

IMPORTANT *******

IMPORTANT *******

Resolved! First phone call on public mobile

Resolved! Can't access plan upgrade

Can't access data

Sim Card Problems

Resolved! Sim Card Problems

Resolved! Problem replacing expired card

Just got back to Canada from the United States

Lost SIM Card - Unable to Access My Account via Em...

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Sim Lock

stop credit card withdrawals and close account