[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Changing plan: Lose the money I've gained?
Hi! I'm thinking of changing my plan, and I was wondering if that will cost me all the money off I've gained from being with the company for a few years and having gotten people to sign up for Public Mobile? Thank you in advance!
Boards/threads in bold
Has anyone else had the boards, threads or posts that are unread or have a new unread post in them have the bold font disappear? The community is making it appear as though I have read everything already.....just curious as I've never seen it complet...
Resolved! The transfer request was not made.
I activated the public mobile USIM yesterday, but I am still using BELLMTS and I have not received any requests from BELLMTS.What should I do?
Payment
First i get a message saying my service is suspended do to my payment being refused from my credit card provider so i contact them and i was told public mobile did not put in the right month and year on my card so i go to my account and reenter my c...
Resolved! Would i lose my promotion after plan change
Hi, I joined public mobile in Dec, 2019 with a promo of a re-occurring 1gb a month on plans $35 and higher. I would like to update my old $35 plan with the new $35 plan (extra 1gb). Would i lose my promotion? The confusion stems from the terms and co...
Resolved! Email change
How do I change my email address?
Resolved! I activated last night and my phone shows 9mb of data used but PM says 250mb
New number activated yesterday. My phone says I've used 9mb of data since yesterday.I looked at my "Usage" in self serve and it shows 3mb of data used. I average about 300mb per month on my old carrier. In the Plan Details section it shows I have no ...
Did Not Respond To Port Request From Old Provider Within 90 Minutes During Activation
Hello, New Public Mobile customer here! While activating my Public Mobile account I missed the SMS from my old provider to port my cell number and did not respond within 90 minutes. I need another port request from Public Mobile in order to cancel my...
I am being charged for LD when I haven't used it.
I just noticed on my account that 202 minutes out of 300 total long distance minutes have been used up. I haven't called anyone long distance unless Public Mobile is charging people for making wifi voice calls on Facebook.
How can I be sure a private message with a mod is authentic
I’m dealing with a minor problem and I’ve contacted a mod and they’ve looked into my accounts but I’m getting incorrect information from them. More than likely it’s legitimate but how can I confirm 100% that it is. They’re asking for my Sim card nu...
Resolved! Plan clarification
1. First picture is my plan activated this Feb. It shows I get 2GB + 500MB (bonus)2. second is the plan currently on the PM website, as 2.5GB + 500MB (bonus)My Question: Am I missing something &/or can someone from Public Mobile advise how I can get ...
Resolved! Pleasant surprise
HEy all, Just curiou if anyone else got this too. I logged onto my account today and was surprised to find 250GB of 3G data activated in my add-ons seperate from the data addon I knowingly purchased! Obviously this is a happy surprise, I am just extr...
Resolved! Changing ISPs and Keeping your number
Hi everyone, I have a question regarding changing ISPs. I’m switching back to Bell and my wife will be taking over my Public Mobile account. I want to retain my current phone number. Should I let Bell port the number first, or should I change my ...
Resolved! Question about the 50$ plan.
Hey so just wondering why the public mobile website is offering 10.5 gigs of data with the 50$ plan alone with the Canada wife talk and text of course. But I activated my phone a few days ago and I only received 8.5 gigs of data with my plan alone wi...
Resolved! Change in data plans
Can anyone tell me when the data plan changes take effect? I read they were supposed to all change on April 9th but I don't see the increase yet. The $50 plan is supposed to increase to 10gb.
Resolved! Transferring my current cell number to another cell provider..?
How do I transfer my Cell Number to another Cell Phone Provider..??? Any costs associated with it.? How long does it take to do..? How much advance notice do you need..? Thanks, Huge
Resolved! Puk locked need help
Read title
Resolved! My phone show no service
I have already activated my sim card but my phone still says no service.
Resolved! Transferring a land line in my name to a new PM account in my wife's name
My wife and I have a land line with Vonage. The Vonage account is in my name. We would like to open a new Public Mobile account in my Wife's name and transfer the land line phone number over. Looking here: https://www.publicmobile.ca/en/bc/get-he...
Resolved! Plan partially Expired
I’ve seen couple posts with a similar issue, I can make calls as I have banked minutes but can’t seem to receive them. I can access voice mail.
Resolved! Forgot my PIN
I was asked to provide a 4 digit PIN when I called 611, but I forgot my PIN. How can I get it or change it?
Resolved! Galaxy A71 Compatibility
Does anyone on here have any experience using the A71 with a Public Mobile plan? I'm interested in switching over from Telus but couldn't find my phone in the compatibility tool. Thanks!
Koodo LG G3 data not working with original setup
So i had a look on my LG G6 and it is configured differently than the default and this setup configured manually in the G3 fixed the issue. MMSC proxy: mmscproxy.mobility.caMMS port 8799 Not sure why the default setup doesn't work on a Koodo LG G3. D...
Resolved! Flip phone
I want to buy a flip phone, and use PublicMobile as my provider. Is that possible? Also, I want to keep my same number. How do I do that?
Resolved! my phone does not work.
A new debit card cannot make a payment and sign up for autopay
I lost my former debit card and got a new one. Now the new card cannot be used to make a payment and sign up for autopay. It said that the transaction was denied by the card issuer, but the card issuer said that there is no problem with my debit card...
