04-26-2021 02:59 PM - edited 01-06-2022 01:54 AM
Can't remember my password that was used, and I've tried multiple times to gain access. When I enter the answer to my security question it is saying oops something went wrong..? Not that I answered the question wrong. How can I gain access!!!?
04-26-2021 03:15 PM
@Imspecialk17 wrote:Can't remember my password that was used, and I've tried multiple times to gain access. When I enter the answer to my security question it is saying oops something went wrong..? Not that I answered the question wrong. How can I gain access!!!?
Hi @Imspecialk17 only the moderators can help you change your password.
Two ways to contact the moderators:
It may take from 1 hr to 2 days (faster response these days) to receive a reply from the moderators. Keep an eye on the envelope icon on top right for a number to pop up. That would be the moderator’s reply.
Moderators are available:
Please keep us posted.
RosieR
REMINDER: Please do not post any personal information in the forums. These are public forums and there are quite a number of fraudsters lurking around ready to steal your personal info.
04-26-2021 03:06 PM
Clear your browser. Reboot your device. Open one tab only in secret/incognito mode using firefox, chrome or safari and try again.
04-26-2021 03:02 PM - edited 04-26-2021 03:03 PM
@Imspecialk17 wrote:Can't remember my password that was used, and I've tried multiple times to gain access. When I enter the answer to my security question it is saying oops something went wrong..? Not that I answered the question wrong. How can I gain access!!!?
@Imspecialk17 You'll need to ask for a password reset from moderators. Here's link to the password reset and the response should be received within minutes so make sure to check you email/junk folder as it has a two hour expiry window to be used for resetting your password.