Can't remember my password that was used, and I've tried multiple times to gain access. When I enter the answer to my security question it is saying oops something went wrong..? Not that I answered the question wrong. How can I gain access!!!?
Hi @Imspecialk17 only the moderators can help you change your password.
Two ways to contact the moderators:
- Preferred way – Click the chat bubble at the bottom right of the page or click this link >> type “talk to human" >> "account-specific question" >> "no, I need a human now" >> Click here to submit a ticket!
- Alternative way – Send a private message to the Moderators_Team here. You have to be logged in to your Community account for the link to work.
It may take from 1 hr to 2 days (faster response these days) to receive a reply from the moderators. Keep an eye on the envelope icon on top right for a number to pop up. That would be the moderator’s reply.
Moderators are available:
- Monday to Sunday: 6 AM to 10 PM EST
Please keep us posted.
REMINDER: Please do not post any personal information in the forums. These are public forums and there are quite a number of fraudsters lurking around ready to steal your personal info.