Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2269 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3859 Views
  • 35 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 34267 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 45943 Views
  • 182 replies
  • 30 Bravos

URGENT. Unable to dial Toll Free numbers.

Hello I have not been able to dial any toll free numbers like 1866. It keeps telling me I don't have the add-on. I already have the $40 5GB plan. I have needed to make very important calls because this is my only phone and I cannot even use my servic...

THS by Good Citizen / Bon Citoyen
  • 673 Views
  • 2 replies
  • 0 Bravos

PM Car plans

Just a thought, any rumors or plans to provide car plans through PM?I see there was aslo interest in unlimited plans too.  

Dave76 by Good Citizen / Bon Citoyen
  • 880 Views
  • 4 replies
  • 0 Bravos

.

hi ju

Savannahp by Great Neighbour / Super Voisin
  • 1274 Views
  • 13 replies
  • 0 Bravos

Suggestion for PM

I know PM sometimes like to make limited time plans like they did in summer with Canada US roaming plan. Maybe as a holiday limited time plan they could add unlimited data. Seeing how they don't seem to want to add it full time a limited time plan ma...

tehowennathe by Model Citizen / Citoyen Modèle
  • 596 Views
  • 3 replies
  • 0 Bravos

Locked out of self serve

I cannot access my account, keeps saying I'm locked out. Tried resetting password, and it says 'locked please get help from Public Mobile' ..can someone help me??

Resolved! Second account set up

I have an account under my name.  My husband is going to be joining and will be porting his number for another provider. Is it best to create a new account for him or can he join under my account ?  If he joins under mine would he be eligible for pro...

Dolphin1 by Model Citizen / Citoyen Modèle
  • 1320 Views
  • 6 replies
  • 0 Bravos

Resolved! Account disabled

Hello,Yesterday my phone stopped working - no connection to 3G network, can't place a call or text. I tried to login to my account to see what was up, but I couldn't even login, as the error message is that my account has been disabled. This happen y...

climber164 by Good Citizen / Bon Citoyen
  • 1118 Views
  • 2 replies
  • 0 Bravos

Resolved! Self serve password reset issue

The email with the link to reset my password never comes to me.  Not in my spam box either.

Mike22 by Great Neighbour / Super Voisin
  • 1038 Views
  • 4 replies
  • 0 Bravos

Resolved! Refer a friend $20 promo

I referred s friend buy I did NOT get the $20 bonus. Can someone help me please? 

cros1378 by Good Citizen / Bon Citoyen
  • 2042 Views
  • 12 replies
  • 0 Bravos

Resolved! Free holiday data

I added the data, it showed up on my overview, then next time I picked up my phone it was gone?

mccarthy992 by Great Neighbour / Super Voisin
  • 896 Views
  • 3 replies
  • 0 Bravos

Resolved! Unable to Port My Number

Hi, I switched from Bell to Public Mobile but having issues with my number to be ported. Went to walmart, purchased the sim and have hem sumbit activation request. Then I have to travel abroad without setting up self-serve. Now when I put the sim in ...

adhanju by Good Citizen / Bon Citoyen
  • 911 Views
  • 4 replies
  • 1 Bravos

Relentless texts

I added a 1 GB US add on. I'm now in the US and public mobile relentlessly texts me that I don't have a US texting roaming add on. Literally like every ten minutes I'll get a text. How do I stop them without blocking the number since I still want to ...

lulungyan by Good Citizen / Bon Citoyen
  • 620 Views
  • 2 replies
  • 0 Bravos

Resolved! Payment

How can I pay my bill. I don’t have a Visa card 

hasinamk by Great Neighbour / Super Voisin
  • 1112 Views
  • 5 replies
  • 0 Bravos

Free data addon

I purchased zero dollar addon today. However, my 1gb free data got on august or September disappeared and the free data usage became 800mb. How come about it 

yezijie001 by Great Neighbour / Super Voisin
  • 1043 Views
  • 5 replies
  • 1 Bravos

Resolved! Bad signal in Barrhaven

I have bad signal when I am inside buildings in Barrhaven: 1/5 - 2/5. The signal is so bad that the local Walmart doesn't want to sell PM SIM cards. Something needs to be done to improve the signal in this area.

Zhuoyu by Great Citizen / Super Citoyen
  • 1166 Views
  • 1 replies
  • 0 Bravos

$8 US Roaming - Unlimited text add-ons

I am on a $10 plan (limit to 50 text). I need to use more text this month. Can I use the $8 US Roaming - Unlimited text add-ons in Canada? Any suggestion? Thanks.

SWND by Good Citizen / Bon Citoyen
  • 862 Views
  • 5 replies
  • 0 Bravos

Resolved! App BODI

does anyone know what is this BODI app ?I noticed this app used my 2 gb in 10 days and i do not even know about this app, how did it come in my phone even?I uninstalled it right away, Now i wonder what the heck BODI is about ?

aneeshbansal by Good Citizen / Bon Citoyen
  • 1843 Views
  • 6 replies
  • 0 Bravos

Resolved! Activation Locked Up

I was activating a new account for my son and the last screen of the activation process (payment) locked up.I do have some phone service and data but no incoming calls...straight to voicemail and Icannot log into the account (the email is not recogni...

brumsey by Great Neighbour / Super Voisin
  • 1368 Views
  • 6 replies
  • 0 Bravos

Resolved! Data used up

I just noticed that half of my data which is 2.5 gb is used up and its not even 10 days. Normally I do not even use half of my data in one full month.And I am always in a Wifi covered area.Is that a glich ?did anyone else noticed that as well ?

aneeshbansal by Good Citizen / Bon Citoyen
  • 4026 Views
  • 28 replies
  • 1 Bravos

Not receiving texts

This may be a Mod question but anyone have issues with not receiving incoming texts? Has been happening to me sporadically the past few days where I am not receiving texts when people send them. Outgoing texts from my phone seem to be going through o...

wanderer11 by Good Citizen / Bon Citoyen
  • 1240 Views
  • 5 replies
  • 0 Bravos

mobile data not working

Hi there, my mobile data keeps on connecting and disconnecting.  Can't  use my data after adding free giveaway 1gb data and long distances minutes.

medwolves by Great Neighbour / Super Voisin
  • 2153 Views
  • 16 replies
  • 1 Bravos

Resolved! Voicemail playback

My friend has the option to play his voicemails outside of service areas, how can I get this to work on my iPhone se?thanks in advance all

DanLem by Great Neighbour / Super Voisin
  • 713 Views
  • 3 replies
  • 0 Bravos

Resolved! Can't login to self serve or reset password

Tried many times. Used different email addresses. Not sure which email I registered with many months ago. It's frustrating. Want to change add-ons. Just stuck. Please help. Who do I ask to reset self serve info?

marilynl by Great Neighbour / Super Voisin
  • 1073 Views
  • 4 replies
  • 0 Bravos

Add on issue

I can't call int long distance, when I have 400 minutes?

nicomy20 by Good Citizen / Bon Citoyen
  • 784 Views
  • 4 replies
  • 0 Bravos
Need Help? Let's chat.