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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1727 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3474 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 32863 Views
  • 148 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 44580 Views
  • 182 replies
  • 30 Bravos

Resolved! Billing Error

Last month, PM did not apply my rewards points, how do I know PM will apply both last and this month.  My Available Fund - is it the rewards points?  

danlee by Model Citizen / Citoyen Modèle
  • 1496 Views
  • 8 replies
  • 0 Bravos

international text

hii am in toronto ,but i am not able to send international text (India) it always says error 38

lg1475 by Great Neighbour / Super Voisin
  • 1432 Views
  • 3 replies
  • 0 Bravos

Why Public?

This isn't really a question.  I just want to say that Public's "Community"  system works like a charm  for me.  I seem to get answers to questions almost immediately.  Not only that, you get a variety of responses so that your query is well answered...

ecowen by Model Citizen / Citoyen Modèle
  • 692 Views
  • 4 replies
  • 4 Bravos

Number change

I had a pay as you go account with koodo and want to switch over my number but its saying it's not available 

Syd14 by Great Neighbour / Super Voisin
  • 825 Views
  • 4 replies
  • 0 Bravos

Resolved! charges outside my pay period

Hi,My payment is on the 15th of the month but I see charges on the 12 and 13th of the month. I don't understand why.I did make a change to my plan (downgrade to the $15 plan a few days before the due date) but I assume the new plan to have started on...

JPrieto by Good Citizen / Bon Citoyen
  • 1061 Views
  • 6 replies
  • 0 Bravos

Resolved! Sign up now or wait for Black Friday?

Hey, I am looking to switch over from Telus. I was wondering if I should wait for Black Friday sales or do it now and get the $10/6 months. I'm probably signing up for the $40 plan as I usually don't need anything over 4GB for data. I've also seen th...

kinipela by Good Citizen / Bon Citoyen
  • 4969 Views
  • 51 replies
  • 1 Bravos

regarding payment

hello,i have done the rechage of 15$ wit tax it was 17.25$. also i have done top up of 10$ . but till today the rechage has not been done. i feel i got cheated by the company. i have attached the proof below. Because of you people the interview for m...

Screenshot_2019-11-13-14-59-01-524_com.android.chrome.jpg

Resolved! $10 of for 6 months promo

I just signed up with Public Mobile on the 15th of November.The $10 off promo hadn't been posted yet when I activated my account - will I still qualify for the deal? There's no discount showing on my account page - will it show up later?

Blackbyrd by Great Neighbour / Super Voisin
  • 1299 Views
  • 6 replies
  • 0 Bravos

question on the payment and reward

I suspend the service at end of October, It is suppose renew around Nov 11, when I resume my service on Nov 17, I found there is no community reward showing on my account, but I got October badge, and also it shows "plan expired" , So I made a paymen...

missorange by Town Hero / Héro de la Ville
  • 914 Views
  • 6 replies
  • 0 Bravos

add on was not applied to my account

I was going to travel in the US and purchased Add ons and was charged $23 dollars. the one time fee of $2 was also on top of that. When arriving in the US my texting told me that my current plan does not include US Roaming text messaging...... lookin...

Peter36 by Great Neighbour / Super Voisin
  • 686 Views
  • 4 replies
  • 0 Bravos

About my bill

This month i payied 31$  but every month from 9 years i paid 24$ .why now i paid more 

Ikram1960 by Great Neighbour / Super Voisin
  • 783 Views
  • 4 replies
  • 0 Bravos

Not Getting New Voicemail Notifications

I am not getting any new Voicemail notifications (or the little red icon) when a voicemail message is left for me. I can call in to check my messages and receive voicemails, but am just not getting any type of notification saying that it is there.  I...

Marlee by Great Neighbour / Super Voisin
  • 768 Views
  • 3 replies
  • 1 Bravos

Data not Resetting after Paying for Renewal

Hi there,So im having issues with my data. It was paid for on November 19. Im currently using the $180 15GB, 4G LTE/90 days plan, the old plan which is no longer available to new customers but old customers can still have access to it. It shows that ...

umamipapi by Good Citizen / Bon Citoyen
  • 3521 Views
  • 16 replies
  • 0 Bravos

Resolved! Activating New Plan but New Sim Card is Invalid

I ordered my SIM card from PublicMobile website, which arrived today and I was about to activate a new plan. I started with Step 1 "Let's get started" filling out SIM Card Details, Account information, so on. I submitted and went to Step 2 "Phone Num...

samcat by Good Citizen / Bon Citoyen
  • 1525 Views
  • 6 replies
  • 2 Bravos

Resolved! International Charges

I live in Canada. If I get a call or text from a US number or if I call or text a US number while I am in Canada do I get extra charges for it?

courtneyf by Good Citizen / Bon Citoyen
  • 1005 Views
  • 3 replies
  • 0 Bravos

Resolved! Purchase of Sim Card

Hi.  I purchased a sim card on November 12, 2019.  I haven't received it yet.  I looked at the confirmation email and it shows my address as incorrect.  I have since edited by address.  So I would like to know if I will be receiving my sim card short...

seniors by Great Neighbour / Super Voisin
  • 1509 Views
  • 10 replies
  • 0 Bravos

Resolved! Data reach

What happens when you reach max data? Do it cut off or is there additional charges?

Nikitarose by Great Neighbour / Super Voisin
  • 992 Views
  • 5 replies
  • 0 Bravos

Network unlock Y6 SCL-L04

While unlocking my phone I hit the dismiss button accidently. Now I am not able to get the prompt again to enter the unlock code? How do I get back the prompt to ask for unlock code again?  Help. Does public mobile block the phone? If I put the SIm i...

hemzer by Good Citizen / Bon Citoyen
  • 2702 Views
  • 18 replies
  • 0 Bravos

Can't make payment

Got a public mobile prepaid month to month plan in Vancouver and then moved to Banff... Now that I have to make my next payment, it won't let me do it online, card details completely correct but still nothing. Any tips? Thanks

Brettmago by Great Neighbour / Super Voisin
  • 1100 Views
  • 8 replies
  • 0 Bravos

Resolved! Talk and text

Are there any cheap plans for kids that only have talk and text NO data?

stephyloo by Good Citizen / Bon Citoyen
  • 1081 Views
  • 6 replies
  • 0 Bravos

Resolved! Picture Texting

My  Plan  Gives  Me  Picture Texting BUT  it  has NEVER  worked . I have tried  & enabledEverything possible  including going to a phone Tech person who also doesn't know why not ..I  have an LG G4  &  it  worked  when  I  was  with  Telus  &  Koodo ...

ricjames by Great Neighbour / Super Voisin
  • 2229 Views
  • 10 replies
  • 0 Bravos

Hardware Compatibility*

Hi    I'm interested in a Dual SIM, phone from overseas. The manufacturer has given me the networks, it's compatible with.(below*)Network:GSM900  FDD-LTE1700  WCDMA850  WCDMA1900  TD-LTE 2555-2655  WCDMA1700  FDD-LTE900  FDD-LTE 800  TD-LTE 1880-1920...

M-Black by Great Neighbour / Super Voisin
  • 1394 Views
  • 6 replies
  • 0 Bravos

Resolved! Do Rewards stay the same when you change your plan?

Considering changing my plan from the $35 monthly to the $25 monthly.  I currently use autopay and have accumulated $9 per month in rewards ($2 autopay, $1 loyalty, $6 referrals). If I changed my plan I think I would be paying $16 monthly.  Am I corr...

Redfisher by Good Citizen / Bon Citoyen
  • 1202 Views
  • 7 replies
  • 1 Bravos

Resolved! U.S. Roaming - Data not working

I bought the 10 day $20 U.S. roaming plan on 2019-11-17My usage shows as follows:Data & Add-Ons / Amount Used1GB Promo 0 / 1024 MB500MB + 500MB at 3G Speed69.584 / 1024 MBUS Roaming - 250 MB Data (10-day) 0 / 250 MBPhone and text work great but data ...

JohnnyXI by Great Citizen / Super Citoyen
  • 1606 Views
  • 11 replies
  • 1 Bravos

Resolved! data usage

I am trying to figure out my monthly data usage as I think I should change my plan from the $35 one to the $25 one.  I can see my currrent usage for this month but want to know approximately how much I use each of the past few months.  Is there any w...

Redfisher by Good Citizen / Bon Citoyen
  • 821 Views
  • 4 replies
  • 0 Bravos

Resolved! Porting a number

Why can I not port a number from koodo prepaid service?

Bruceedge48 by Great Neighbour / Super Voisin
  • 853 Views
  • 4 replies
  • 0 Bravos

Resolved! $10 off $40 plan

HelloOn the description of the plan it says that we can get $10 off the $40 plan for the first 6 months. I have already started my plan in a store. I was wondering has this $10 already been taken off, so it would have been a $50 plan. Or does this pl...

Joshsinclair by Great Neighbour / Super Voisin
  • 1529 Views
  • 8 replies
  • 0 Bravos
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