Can't receive texts from Public mobile to set up account

[kevinandj]

Hi there,

Wondering if anyone has ideas around why I am not receiving a text, from my new PM number, in order to set up an account.  Receiving texts np from many other sources.  Tried asking a mod on here but after several emails back and forth simply verifying my account they were unable to help, and very unhelpful generally I might add.  In fact, the mod asked me to verify my account with a link that did send a text that worked.  I did have a PM account but PM will not let me access the account saying it's inactive if I try and login or saying it's disabled if I try forgot password.  Can't get to the screen to enter a (new ) email until I verify the number with a text.

Thanks in advance.

Kevin

[esjliv]

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@kevinandj wrote:

Hi there,

Wondering if anyone has ideas around why I am not receiving a text, from my new PM number, in order to set up an account.  Receiving texts np from many other sources.  Tried asking a mod on here but after several emails back and forth simply verifying my account they were unable to help, and very unhelpful generally I might add.  In fact, the mod asked me to verify my account with a link that did send a text that worked.  I did have a PM account but PM will not let me access the account saying it's inactive if I try and login or saying it's disabled if I try forgot password.  Can't get to the screen to enter a (new ) email until I verify the number with a text.

Thanks in advance.

Kevin

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@kevinandj 

I see your Community Account was created a while ago, maybe the phone you are using is on a phone that has Blocked Public Mobile communications.

You could also try the SIM in another phone to receive the text.

[darlicious]

@kevinandj 

As per @Anonymous inquiry....did you just order a sim card online or have you activated the sim card online after recieving it?

[darlicious]

@kevinandj 

You must have a new moderator. Give them the following info:

1. Full name, province and postal code on your account.
2. Phone #, email and pin#.

Sounds like your account didn't set up correctly they will have to do that for you.

[Anonymous]

 @kevinandj : The "account" you made for ordering the SIM has no relation to any other account here. Go figure. Is that what you're wondering?

[kevinandj]

Hi,

Thanks for getting back.  I did activate it online and that is true that i did use my email adress to simply order it online so an account should already exist.  When I try to log in though it does say the account is disabled so it does seem like a moderator needs to unlock it.  Trouble is after a few emails back and forth with a moderator they are still saying I need to start over with account creation.  

[popping]

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@kevinandj wrote:

Hi there,

Wondering if anyone has ideas around why I am not receiving a text, from my new PM number, in order to set up an account.  Receiving texts np from many other sources.  Tried asking a mod on here but after several emails back and forth simply verifying my account they were unable to help, and very unhelpful generally I might add.  In fact, the mod asked me to verify my account with a link that did send a text that worked.  I did have a PM account but PM will not let me access the account saying it's inactive if I try and login or saying it's disabled if I try forgot password.  Can't get to the screen to enter a (new ) email until I verify the number with a text.

Thanks in advance.

Kevin

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You can provide your PIN number to verify your identify.

PM will send you a welcome email and text message about your PIN# after activation.

If you have not receive any message, your SIM card may not be activated yet.

If you activate online, your self-serve account already created.

If you activate in store, your need to create your self-serve account.

- There may a typo with your email address during activation.

- Call your new PM number from another phone.  If you phone rings, your SIM card is activated.  If you get a "number not assigned" message or someone else answer your call, your SIM card was not activated.

[computergeek541]

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@kevinandj wrote:

Hi there,

Wondering if anyone has ideas around why I am not receiving a text, from my new PM number, in order to set up an account.  Receiving texts np from many other sources.  Tried asking a mod on here but after several emails back and forth simply verifying my account they were unable to help, and very unhelpful generally I might add.  In fact, the mod asked me to verify my account with a link that did send a text that worked.  I did have a PM account but PM will not let me access the account saying it's inactive if I try and login or saying it's disabled if I try forgot password.  Can't get to the screen to enter a (new ) email until I verify the number with a text.

Did you activate your account at the store?  If not, your self serve accoint would have been created.  Otherwise, you'll need to have the moderator help you.