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Thanks. That's what I ended up doing, since it seemed I was in an infinite loop of signing up and not be activated. They have created the account for me and credited the number of times I was charged in doing so. Thanks.

611? Like Telus? I can get through fine, but that's my husband's account. My email is the same for the welcome email. It's the only one I have 

Yes. It said the profile exists already 

I can't log in to see my services. It says it doesn't recognize my email address.