@Mashlee wrote:Hello everyone,
I upgraded from a 15 dollar plan to 25 so I can access my voicemail. I have attempted all the remedies stated on this forum, and I still do not hear access to my voicemail. Helppppppp. I am so frustrated with this phone company.
@Mashlee - you need to choose to "Change Plan Now" if you want to upgrade your plan before your current plan is due to renew.
But in order to successfully do this you need to add sufficient funds to your account first, then choose "Change Plan Now".
NOTE: any amount paid from your $15 is not returned to you or prorated!
So, therefore, it is usually recommended to choose "Change on next renewal date".
If the only reason to upgrade your plan right away was to check your voicemail, then simply call your number from a device that is NOT your Public Mobile dialer, a landline OR use a wifi calling app (like FONGO = free to use) to call your number to check your messages.
You voicemail PIN will be required to access your messages.
FYI - Voicemail Access Numbers:
On your self-serve account, what does your "My Plan" display? Is it like below?:
If so, you have unlimited outgoing minutes.
Now, did you set up voicemail? Here's how:
- Hold down the ‘1’ key on your phone keypad to dial your voicemail access number. Calling your own 10-digit phone number will also bring you to your voicemail.
- When prompted, enter a password between 4 to 15 digits long. Try to make it hard to guess, but easy to remember. It will be more secure if you avoid using numbers that are repetitive or sequential such as ‘1111’ or ‘1234’.
- Choose whether you want to bypass your password when calling from your own phone.
- Record your name, and a personalized greeting.
- When you’re done, hang up to end the call.
