Invalid Sim after getting ERROR 404 after the payment page

[Lexpilant]

I have 3 PM accounts, I am trying to activate my 4th account today to get the one month free bonus.  However, after I entered all the info and get pass the payment page, I got ERROR 404 on my browser.  I waited 50 minutes to restart another session.  Now it said my sim is invalid.  What should I do?

[hTideGnow]

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@Lexpilant wrote:

I have 3 PM accounts, I am trying to activate my 4th account today to get the one month free bonus.  However, after I entered all the info and get pass the payment page, I got ERROR 404 on my browser.  I waited 50 minutes to restart another session.  Now it said my sim is invalid.  What should I do?

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It sounds like your earlier activation process is all completed on PM side.. just the Web server not returning the proper result

did you try putting in your SIM card to your phone and see if it can dial out?  if so, check the phone number from call display and try incoming call..  Another thing to check is if if money taken from credit card yet

if you sure the SIM is not activated as unable to make outgoing calls, then wait 90 mins or 2 hours.  I am certain 50 mins is not enough

[cavemantoronto]

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@Lexpilant wrote:

I have 3 PM accounts, I am trying to activate my 4th account today to get the one month free bonus.  However, after I entered all the info and get pass the payment page, I got ERROR 404 on my browser.  I waited 50 minutes to restart another session.  Now it said my sim is invalid.  What should I do?

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If the service does work, load https://selfserve.publicmobile.ca to create the self serve account. if that goes through, you're all set.

[cin7]

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

Start a conversation with the virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Choose the chat bubble in the lower right hand corner and follow the prompts.

Alternatively, you can send a private message to the Moderators (https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437). You’ll need to login first to your Community account for the link to work.

[Dunkman]

@Lexpilant 

First check if your credit card was charged.  If charged, then put in the SIM card and see whether anything works.

If not charged, try a different web browser, clear cache or incognito mode.