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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Rewards

I really don't know how any of this works.?

problem with transfer my number to another server

Resolved! problem with transfer my number to another server

Good morning, my name is xxxxxxxxxxx and yesterday I tried to transfer my number to another server I have gotten the message from you and I answered with YES. When I contacted the new company they told me that the transfer of my number had not yet be...

New line

Resolved! Outgoing/Incoming calls suddenly not working

Hey all I've been with public mobile for a few years, just switched to my current android in december and everything was working fine until around a week ago. Now whenever I try and make outgoing calls, it 'Dials' for up to 30 seconds and just drops ...

Getting a better plan

Hello, when I signed up for Public Mobile, I got in on some promo (which lasted for 6mo). My bill was about $32. All I had was that promo, and $2 off for PAP. The promo has expired a few months ago, I'm now paying about $54/mo for 8gb at 2G speeds. ...

Replacing charging port board on phone causes sim card to be disabled/not recognised

My charging port on my Moto G7 Play is on its way out so I ordered a new board from Aliexpress (only place to find it without paying crazy shipping costs to Canada). My old board works fine but the pins are messed up so it could fail to charge basica...

Resolved! Credit card monthly autopay

I was paying by auto debit to my Visa. I cancelled earlier this month but wish to reinstate if we still receive the $2.00 monthly deduction. I just signed for another ph. Yesterday # xxx xxx xxxx. Can you use same visa number for both. Will we receiv...

forget my email I’d link with my number?

Resolved! forget my email I’d link with my number?

Resolved! Add ons

Every single month after I use my 100 talk minutes my outgoing calls get cut off....................even though I have several add ons that include outgoing calls. Such a pain in the butt. Makes me hate this service. Does anyone else have this issue?

Can't receive call or text but can call out

Change may mobile no.

Hi good day!!! I like to ask, how can I change my new mobile no . to retained my previous number. Hoping for your response..thank you

Re: Beginner’s Guide to the Community

Hi I pay for my plane40 dollar in store it’s not working this is my number xxxxxxxxxxxxx Edit by Dunkman: removed personal information

Voucher not working

Bought a voucher at gas station. my 2 month already expired and i wanted to buy a voucher to avoid all of this but it doesnt work at all, not even on 611. Please help ?

$5 more for national calling plan?

Was told by the sales who signed up me today. Public Mobile will change calling area from national to Provisional only next week. For $25, you need pay $5 extra in order to call Quebec (from Ontario) , or vice versa. Will this affect old customer (s...

Fair Trade in Canada

My Account useless

Every time I try to log in, it just hangs. The website continues to load, then dies. Really frustrating. It became so frustrating, I gave up my request to port my old number and will use the new number I received from another provider. So, not goin...

Resolved! Free month and 5 GB data

When I signed up for Public Mobile, I was promised a free month and 5 GB data. I am now into my second month and neither has shown up in my account. What am I missing?

Transfer

Resolved! Transfer

I recently changed my Bell number to Public mobile, it got activated but my bell sim is still working and showing next bill. Contacted them and they said they did not get a confirmation from Public mobile so they can't do anything. 2 bills! same numb...

Resolved! Invalid MMI code

When I try to listen to my voicemail I get a invalid MMI code. How do I get rid of it. I asked a moderator and he told me to post it, so I have.

sim card

Hey I put my sim card in my phone after activation but it's not working,there's just a arrow flashing saying insert sim

Resolved! US Roaming

how do I block US roaming charges on a Samsung J3. Only a river separates my town from the US.

Do Phone Plans Ever Change?

NOTE: This is a question for people who have been with Public Mobile for a while!I have only been with Public Mobile since November of 2020. So I do not have much experiences with them yet, BUT most of them have been good so far. Other then the Winni...

MMS attachments from Public Mobile?

Resolved! MMS attachments from Public Mobile?

I've been using my work phone for the last week, and discovered today that my personal phone somehow glitched/crashed on the charger a while back. Restarted and it works fine. But apparently Public Mobile sent me a 5169 MMS three times on Monday. Twi...