Payment

[Lai2]

Hi, last month I unscribed my auto payment before the end of my cycle but I was still charged and it changed my status from unsubscribed to subscribe.

Can I request for the refund? I didn't use my number as I'm outside Canada.

[Lai2]

I didn't upgrade. I just unsubscribed auto payment since I am outside Canada and not using my line. So weird it still billed me and changed my status to subscribe. 

[Lai2]

Thank you for your speedy response and help. I pray for the best 🙏🙏🙏

[BKNS27]

@Lai2 

If you disabled AutoPay on your account and the system charged you. I would suggest that you bring this up with a CS_Agent by private messaging them.

[softech]

@Lai2 

it shouldn't just enable it again. 

But My Account went through an upgrade earlier, I wonder if that upgrade mistakenly enabled it. 

Login My Account again now and see if it the Subscribed is now disabled 

and Support might be able to fix it, hopefully.  Let us know how it turns out

[Handy1]

@Lai2  never hurts to ask . So fingers crossed they will credit you for it . If it just renewed and you haven’t used it . Best of luck 

[Lai2]

Thanks, that was what I did but it still charged me. Hopefully it will work in the next cycle. I wonder if the CS agent works though 

[Handy1 · Accepted solution]

@Lai2  pM  is ore paid so not typically and refunds but you can check with support 

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click    

                         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

but to be certain aug pay is off check like this 

Turn  auto pay  OFF/ON  3 easy clicks