07-04-2023 09:56 AM
Hi, last month I unscribed my auto payment before the end of my cycle but I was still charged and it changed my status from unsubscribed to subscribe.
Can I request for the refund? I didn't use my number as I'm outside Canada.
Solved! Go to Solution.
07-04-2023 10:37 AM
I didn't upgrade. I just unsubscribed auto payment since I am outside Canada and not using my line. So weird it still billed me and changed my status to subscribe.
07-04-2023 10:35 AM
Thank you for your speedy response and help. I pray for the best 🙏🙏🙏
07-04-2023 10:13 AM
If you disabled AutoPay on your account and the system charged you. I would suggest that you bring this up with a CS_Agent by private messaging them.
07-04-2023 10:12 AM
it shouldn't just enable it again.
But My Account went through an upgrade earlier, I wonder if that upgrade mistakenly enabled it.
Login My Account again now and see if it the Subscribed is now disabled
and Support might be able to fix it, hopefully. Let us know how it turns out
07-04-2023 10:08 AM
@Lai2 never hurts to ask . So fingers crossed they will credit you for it . If it just renewed and you haven’t used it . Best of luck
07-04-2023 10:06 AM
Thanks, that was what I did but it still charged me. Hopefully it will work in the next cycle. I wonder if the CS agent works though
07-04-2023 09:59 AM
@Lai2 pM is ore paid so not typically and refunds but you can check with support
message support directly
while your already here and logged in the community you can send a private message To CS_Agents click
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
but to be certain aug pay is off check like this
Turn auto pay OFF/ON 3 easy clicks