Payment Method Update

[Athenarica]

I couldn’t change my payment method

[softech]

@Athenarica 

try using the app instead of browser to update

Also, while PM does not send address and name info to credit card to post payment, another member reported that the address could have effect and causing problem to update cc on your account

Go to My Account's Profile page, click the pencil beside your name and confirm the address and postal code matches what is registered on your credit card.  And if the name is a very long one, try to shorten it with  initials

[smiling]

try removing the payment method and adding in the new card or a different browser or device may solve this issue.

[esjliv]

@Athenarica - check to see if your credit card was charged? Perhaps if you keep trying the system may lock up temporarily due to a fraud lock? Wait an hour to try again, if your card was not charged.

Edit to add: https://www.publicmobile.ca/en/ns/get-help/articles/update-or-remove-your-payment-card

[NDesai]

@Athenarica If you tried it using incognito/private browsing mode, then likely the card is unable to be verified through CC profile. Try a different card and see if it works. 

[Athenarica]

I tried it too. 

[NDesai]

@Athenarica Try adding a new payment by logging on to your self-serve account through web. Use private/incognito browsing mode when you try. Ensure your address matches your CC profile. 

[Athenarica]

 this one

[computergeek541]

---

@Athenarica wrote:

I couldn’t change my payment method

---

Was there some type of error message displayed or you having difficulties logging into your Self Serve account?