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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

How to add referral code after recent activation?

Just activated Did not see referral code option during account registration.Link was not used either.

New client

Went to activate Sim card and get a new phone number but it will not accept my city,,,no options...?

Resolved! Your system is not accepting my payment voucher on either My Account or via 611.

I purchased my voucher from London Drugs in Duncan BC. The clerk gave me the wrong company voucher and i tried entering it a few times till I went back to seller/London Drugs and the gave me correct ones. Now, however Your system has locked me out or...

Resolved! Free sim card

Hi,I purchased a iphone 8 plus in January. A notification said I would get a free sim card which I havent recieved as yet. Any ideas?

Promo

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Payment issues

Hellofor some reason I can’t top up my account using my card, I have been able to use it in previous months but it isn’t working anymore. I read that only a mod can help with this issue since public mobile doesn’t have a customer service line.Help wo...

adding contacts to my new phone

I have added two contacts to my new phone. When I try to call a number of one of my new contacts I get a message saying "not registered on network".

Service

Hi I have reset all the setting in my iPhone but data is not working and I have quit a bit data usage left on my account .even my I message is not going through please help.best regards

Forgotten Security Questions

I need help to get into my self serve

New phone

I am in Alberta and I want to purchase a phone for my son in BC. I am going to to pay for the line, so my billing address is Alberta, but I want a BC number and I want to ship the phone I purchase to BC. How can i do this?

Payment

My credit card was compromised and I need to add another credit card for auto pay. Everytime I enter the info it says my credit card company will not approve it. I contacted my credit card company and they say it is Public Mobile's fault

Resolved! To keep the existing Publicmobile account active with a new # and port current # to another provider

Hi, I was wondering how it works if I want to keep the existing Publicmobile account active with a new # and port current # to another provider. Thanks in advance for any helpful information in this regard.. Additional notes: The existing phone # (th...

payment problem

yeterday i updated my adress in your web site, and after i tried to make a paiement with the same card i always use and it didnt go thrue. Add a message saying my bank refused the transaction and i had to call them. I called them and its on your sid...

inbound calls go straight to voicemail

hello all, I recently ported my phone number from bell to public mobile. i can make outgoing calls with my new public sim but if anyone tries to call me, it goes straight to voicemail. Does anyone know what the issue is? or else i need to get in touc...

Calling Ukraine

Hello, Can you add Ukraine to International calling? I have international minutes and I’d like to use them to call my family and friends there. thank you!

You can OPT OUT of the point system (I think)

Combined multiple threads about discussing the same issues about whether the points program is desirable

Resolved! Samsung S22Ultra Compatibility

I'm looking to pre-order the Samsung S22 Ultra and I need to know if it will be compatible with Public Mobile Service. I am currently a Public Mobile customer. Please advise.

Adds-on doesn't work despite a successful purchase

Hi, I have already purchased add-on data twice today but I have not still any access to internet. It is certainly shown on my overview page. I am wondering how I can use my adds-on. Thank you

Phone deactivated

Why has my phone been deactivated while traveling through the USA? My account is in good standing.

Voicemail notification

I got a voicemail notification that was from my own number. The voicemail recording says that it is an 8mu1 call and to call *611 for help, but that just gives me Public Mobile bill information. The notification will NOT delete, even if I delete it.....

Resolved! Data

My new phone won't let me use my data why?

Service

Why is my phone still suspended after payment was made

Resolved! HOW TO LOCK OR TRACK A LOST PHONE

I lost my phone, how can I track it or lock it now. Regards

Resolved! Plan still saying suspended/expired after funding

Hi everyone,I recently made a post here asking if I could switch to a 15 dollar plan from the 50 dollar plan after the latter expired without having to pay for both. I did this and it seems to have worked, as it says I'm on the 15 dollar plan now and...

Resolved! Downgrading plan

I am an existing Public mobile user and i am not consuming much of my current plan. Therefore, i sought it would be a more cost-effective option to downgrade my plan to the minimal payment option. Can you please advise me what plans that are availabl...

Resolved! Calling while in USA using the 10 Day Add Ons - Will it be reliable.

While I am not that knowledgeable on 3G, LTE throttled to 3g or 5G. Some have mentioned that the loss of 3G in the USA can make it difficult to use your phone. But is that for calling, text or data or all 3 while roaming on AT&T or T-Mobile? What I j...

‘No service’ when I changed mobile phone

I have to create new post to describe my problem, when I got the SIM card, I activated it online, then insert my iPhone 7 unblocked phone, it shows ‘ no service’, I opened a ticket for support, then technical guy asked for my account information incl...

Resolved! Activation of new plan

I need to activate a plan upgrade but not accepting my 19 digit sim card number

Resolved! Is it the responsibilities of Public to cancell my services with my previous provider ?

I am still being charged since a year by my previous provider Videotron as they said it is Public Mobile that need to make the request with them to cancel the service.

Resolved! New to public mobile and Canada

Hello,I am new to Canada and trying to get my bank account stablished then apply for a credit card. I need a phone number to do all of the above.To get my public mobile sim card activated I need a Canadian credit card. This is an impossible to solv...

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

How to add referral code after recent activation?

New client

Resolved! Your system is not accepting my payment voucher on either My Account or via 611.

Resolved! Free sim card

Promo

Payment issues

adding contacts to my new phone

Service

Forgotten Security Questions

New phone

Payment

Resolved! To keep the existing Publicmobile account active with a new # and port current # to another provider

payment problem

inbound calls go straight to voicemail

Calling Ukraine

You can OPT OUT of the point system (I think)

Resolved! Samsung S22Ultra Compatibility

Adds-on doesn't work despite a successful purchase

Phone deactivated

Voicemail notification

Resolved! Data

Service

Resolved! HOW TO LOCK OR TRACK A LOST PHONE

Resolved! Plan still saying suspended/expired after funding

Resolved! Downgrading plan

Resolved! Calling while in USA using the 10 Day Add Ons - Will it be reliable.

‘No service’ when I changed mobile phone

Resolved! Activation of new plan

Resolved! Is it the responsibilities of Public to cancell my services with my previous provider ?

Resolved! New to public mobile and Canada

Stuck port? Porting team phone number?

Subscription dates changes.

Canada/US

Payment

Payment Help