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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Canadian Tire code is too long

i just purchased a 30 dollar card from Canadian tire but the code on it is 16 digits while it states 12 digits on the public mobile site. How do i use this code

my referrer did not get her $1 off monthy for referring me

My spouse referred me to public mobile, but she did not receive her $1 off her monthly bill even though I used her code that she provided, and her account is active and I activated my phone back in December 2022. I tried several times to log a servi...

Resolved! Plans

I want to upgrade to a bigger plan right away, but my renewal date has not come yet, if I click to add the plan now, will I get some of the money from the previous plan that I didn't use? (it is partway through the month)

Resolved! 3x points offer

I activated a second phone for a family member. Will this plan qualify for the 3x points back?

Resolved! Picture Messaging

I just recently got an iPhone and am not able to send or receive pictures and texts on iMessage without data on. If I have the data on, does it actually use it? I have the 250 MB of data and it is not a lot if I constantly use it when messaging.

Resolved! Updating my name and address

Hi,I'm looking to update my personal information by changing my name to a different form of the same name and updating my address. However, I am unable to make these changes through the My account info section in the account. Any help would be apprec...

email

is there anyone else having trouble getting a code sent to their email? after hitting resend 4 times now and still nothing. needing code to access my account.

I cannot top up my account but its not letting me go into *611

My service is suspended but I cannot top my account, how do i reset my email?

Can’t make or receive calls

Trying to call out and phone just goes beep beep beep and drops call. what is going on?

account suspended

Hi all.My aunt's account got suspended since last month, when we updated her credit card on file.She claims that there's plenty of credit on the card and she uses it daily Trying to update the card info (with the same card) gives an error as well.Can...

Resolved! Information

How do I contact a real person?

6um1 after payment with voucher

This morning I paid my account with a voucher. The payment passed and all seems ok. But did not get a text message to say it was paid, but did get a text to say my payment was to be paid. But in my account all is ok. If I try to call I get a 6UM1...

Resolved! No internet connection, I still have 1.75 GB of data.

It has been days that I have no internet connection even when my data is on and still have a lot of data remaining. My phone is Galaxy A31

No phone service and no help from public mobile

How do I get help from a human? How do I submit a ticket?

Overcharged

I have tried almost 30 times to get a sim card mailed to my house to use public mobile services. It kept saying it couldn't process or zip code invalid so I continue trying. I then just seen on my credit card that I have been charged each time I trie...

Can you purchase a second add on ?

I bought 3gb of US data but am running out and need more for my trip. I'm not seeing that as an option to purchase. Can you only buy it once ?

Multiple Phones

Perhaps I misunderstood (and I truly hope that is the case), but, is it the case that, in order to have two phones with Public, I have to get another email address?

ISO Admin for carrier unlocking

Looking to unlocking an old phone for use on the PM NetworkThanks in advance,Forsaken

Travelling

Hello, I’m travelling for work for a while and I have a different phone number while out of the country. If I continue to pay for my PM plan each month will my plan/number expire if there’s no usage on it but bills are paid? I have a good plan and do...

@ Payment

Will not accept my payment it keeps saying poops

When I go to make a call out it says ‘this phone is out of minutes’ i have an unlimited plan!! Help?

When I go to phone out it tells me this phone has run out of minutes and I cant make a call out but I have a plan with unlimited minutes. I have restarted my phone, airplane mode, put the sim in and out. Text and data is working just not call.

Order 327318

I recently ordered two SIM cards to be delivered via mail. I never received shipping information or my SIM cards. These were ordered a month ago.

Resolved! Unable to receive OTP SMS from banks in USA

Hello,Recently, I was trying to receive OTP from a bank in USA but with many attempts I was unable to receive OTP text messages. I tried same process back in december and it was working like a charm and now in a matter of few months has something bee...

Resolved! Is something wrong with the network? call issues last 2 weeks

I have a google pixel phone. It has always worked without any problems. I have been with PM for a few years, never had an issue. Last week, calls stopped working. both ingoing and outgoings. It would instantly say "Invalid number". Then it worked bac...

Resolved! iphone is disabled

I have not used my phone for over 3 months as I was out of the country.When I returned, I charged my phone but I get a message saying 'iphone is disabled'. I have been charged on my credit card for the phone even though I have not been using it.It is...

Resolved! Add On Bonus

My account indicates I have 500 one-time Int'l LD bonus minutes. Will this cover roaming charges while I travel in the US.

Resolved! Update information & change plan

Resolved! With VoLTE available, does PM support Wi-Fi calling now?

Hi! Now that VoLTE is supported, does PM support Wi-Fi calling? Thanks!

sort Out my challenge

hi! Have an issue about my sim unfortunately before I started use it, I never registered it under my name, so what can I do to register under my identity???

Resolved! Changing SIM card

Current SIM stopped working after last phone update. Purchased new SIM. Attempted to change the SIM number under my account settings, but every time I select “save changes” nothing happens. Please advise.

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