Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I get blank pages, dead ends, time wasting clicks, chat bots, 404 errors, I get sent in circles. Public Moblie. I had my friend signed up with public mobile and we did everything right for me to get the monthly rewards, this was over 1 year ago, I ...
Hi there, I've got my new sim card in, and it recogizes the carrier but won't connect to the network. I have an iphone 11. I have restarted the phone, not locked, auto-connect to network. Tried it in another phone and won't work there either. Als...
Few minor bugs I'm not sure if everyone is experiencing, or just me: Is anyone else missing their data addons (bonuses from previous holiday giveaways etc) in self serve? Mine were all showing up fine the first time I checked, but none listed now. ...
I got a text from Public Mobile saying that my plan was due for renewal and that there are insufficient funds in my account to renew my plan. My plan is $13 and I have $42 credit in my account. What's going on?
I can't sign into my account. I get a notification window that my password is not correct, which it is. Furthermore, I cannot change my password because the 6-digit number is not sent to my phone. What is the solution?
Hi Regards to the emails you are sending me have a phone number that is not related to my account. The phone number in the header under PUBLIC MOBILE is 8971. I have never had a phone number like that.I looked in my profile and there is no such numbe...
Hello, thank you guys for your help. Last year I opened Public account for both myself and my 15 year old daughter. At the time, we decided to record her user name using my email address and a password exclusive to her account, but this does not...
I was excited to see new 4G plans, but none with calling to the USA. Deal breaker for me. Not even an add on in fact, I don’t see that option for any 3G plans any longer either ? Is this correct ? is my current plan, which allows unlimited calling t...
For few days now when I try to sing in to my account I get the result: "Page expired"Anyone facing the same issue?
Hi any anouncements for community rewards for the month or did I just miss it?
My voicemail says that I have two expired messages. How do I play them?
Been using the same credit card for years and always using Autopay. Today I got a text saying my payment is due July 16 and there are insufficient funds in your account.I checked and my usual credit card is still in your system and shows as active....
I've tried 3 different credit cards and I cant activate my sim . Ive started the process 5 times with no success. Is the system down ? Any ideas? Thanks
I purchased my sim card at a store and they set up my account there but not auto pay. Can I please find out how I do that? My patience is running out. Nobody to talk to except a stupid robot. What kind of company is this
Have reset my password per instructions but does not work-Help
Hello, I'm having difficulties paying my bill, because the email address that is associated with my phone number was entered incorrectly at the store level last month when I activated this line. Can someone please help reset the email address so I ca...
Anyone clarify my following questions? Greatly appreciated!First time to grade my current plan. I chose auto pay and pay once every 3 months for my current plan. After selecting the new upgrade plan, I could not find anywhere for me to select th...
Where do I see in the new My Account what my plan is? And where does it show that I have unlimited inbound calls.
I have a public mobile account with 2 mobile plans attached to it. I want to cancel the main account phone plan but keep the 2nd phone plan account. Is this possible without cancelling both and starting new? Thank you,
how do I use my self serve account?
Hi, I have considerable "Add-on" (eg 5gig + 2gig + 1000 min, etc) gifted to me from PM. Will I lose these add-ons if I switch from 3G to 4G plan? thankstetatet
I would like an invoice that reflects my current address (of which I've updated on my file). I need this to use as proof of residency. Thank you.
Hello, I need a pdf invoice with my address on it.
Hi, I received 2 messages regarding insufficient funds in my account. I've tried different browsers and none of them can open any links in community, and Rewards portal hasn't been accessed for months.I tried disabled and re-enabled pre-authorized p...
I have tried restarting my phone and checking settings but my calls do not show on my phone I can still send and receive texts and get voicemails but my phone does not show that i am getting calls and this has been going on for months.
The website has been updated and I can't find the refurbished phones for sale. Is that still available?Also your website does not work well with Safari-when you go to sign in the text formatting is overlapping.
My old credit card is deactivated due to a fraud, I am trying to change my credit card information for authorized payment but the system doesn't process it.
Hi,I'm trying to change my address on the online website. I live in Richmond, BC. But when I try to put Richmond as the city, it's not showing in the drop down list. Do you know how I can update this change? Thanks
What is going on lately with your website?I can't see anything based on my account. Whenever I try to hit a tab within my account, I'm getting an error saying there's a loading or website maintenance issue. On TOP of this, everytime I now log in, I n...
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