Showing results for 
Search instead for 
Did you mean: 

@CS_Agent in our Community

Great Neighbour / Super Voisin

Ordered SIM card on June 11th. Status email says order processing, have no order number but credit card charged already. When will it be delivered? 





Sim card delivery from PM online could be as many as 3 weeks

However, since it has been over 10 business days, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way.  They might offer to resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost

Please Private message CS agent at 
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

Mayor / Maire

@Bev52  probably soon 

SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up .otherwise reach out to support for a status up date for when it shipped and when you can expect



message support directly

while your already here and logged in the community you can send a private message   To CS_Agents click    



Need Help? Let's chat.