PM customer service is unable to resolve a technical issue and has passed my case onto PM engineer with a promise that they are working hard on the problem and it will be resolved shortly. It has been 3 business days and no status update or ETA when asked.
No problem with phone service since day 1 of activation on new PM 30gb/mo plan, new sim, new number, new account as far as I can tell without "full access".
Asked for an update. PM is aware of my situation. Challenged with 3 question for security when case is older than 3 days in order to proceed with case.
Thank you for asking. Problem is with recent new activation in PM app and web. I sign in and receive a 6 digit challenge via email and land on a page that will provide "full access" after verification of a 6 digit challenge via some unknown number. I was provided with work arounds to try by PM customer service but they were red herrings. Apparently there are priorities for an upgrade in development and other customer issues. "They" are working hard and my problem will be fixed whenever.
@No2 Can you go back to the conversation you were having with support and give them a gentle nudge . For an update on whats going on or what your next steps ought to be
