Hotspot

[Shelly5]

How do I get personal hotspot working on my phone it says to contact public mobile

[softech]

@Shelly5  try reset network settings on your iPhone and then setup the hotspot again.

[esjliv]

@Shelly5  - have you updated your carrier settings on your phone?

See that, and other methods to troubleshoot your issue in this article:

https://iphonegeeks.com/how-fix-iphone-xr-hotspot-not-working-issue/#:~:text=Make%20sure%20that%20Pe....

[Shelly5]

Yes and iPhone xr

[softech]

@Shelly5   You have data left for this cycle?

And what kind of phone do you have?

[computergeek541]

self solution removed

[Shelly5]

It actually tell me to contact public mobile when I try to turn it on

[BKNS27]

@Shelly5 

Are you trying to get friends and family to connect to phone data?

It is a Setting in your phone to allow to connect with the special code on your phone under Cellular>enable Personal Hotspot. Remember this will eat up your data if others connect to your personal hotspot.

[esjliv · Accepted solution]

@Shelly5  - data on, wifi off. 

Google your model on how to hotspot. 

Check: how to hotspot - Search (bing.com)

Do you have data left on your plan? Check your self serve account to ensure the data line is still showing.

[JL9]

What phone do you have?

[computergeek541]

You wouldn't contact Public Mobile about this. Hotspot works at Public Mobile. This is a device software/settings issue.  I would check if the dun APN type is saved in the settings.