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Great Neighbour / Super Voisin

How do I get personal hotspot working on my phone it says to contact public mobile


@Shelly5  try reset network settings on your iPhone and then setup the hotspot again.

@Shelly5  - have you updated your carrier settings on your phone?

See that, and other methods to troubleshoot your issue in this article:


Great Neighbour / Super Voisin

Yes and iPhone xr

@Shelly5   You have data left for this cycle?


And what kind of phone do you have?


self solution removed

Great Neighbour / Super Voisin

It actually tell me to contact public mobile when I try to turn it on

Mayor / Maire


Are you trying to get friends and family to connect to phone data?

It is a Setting in your phone to allow to connect with the special code on your phone under Cellular>enable Personal Hotspot. Remember this will eat up your data if others connect to your personal hotspot.

Mayor / Maire

@Shelly5  - data on, wifi off. 

Google your model on how to hotspot. 

Check: how to hotspot - Search (


Do you have data left on your plan? Check your self serve account to ensure the data line is still showing.


Mayor / Maire

What phone do you have?

You wouldn't contact Public Mobile about this. Hotspot works at Public Mobile. This is a device software/settings issue.  I would check if the dun APN type is saved in the settings.