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No texts or emails received re bonus offers etc

Hollinger
Good Citizen / Bon Citoyen

For example, never got a message about the $25 referral bonus people are mentioning. 

1 ACCEPTED SOLUTION

Accepted Solutions

@Hollinger IIRC, you have to sign up here to get any promotional offer. Enter your email here and you should then get any future promotional offers on your emails. 

https://www.publicmobile.ca/en/bc/plans#:~:text=Sign%2Dup%20for%20deal%20alerts

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12 REPLIES 12

NDesai
Oracle
Oracle

@Hollinger You should receive these kind of offers on the email you have linked to your Public Mobile account. I got the referral promo offer on my both personal email accounts. Have you checked the junk/spam folder? 

_________________________________________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, create a Ticket.

New Here? - Check out Knowledge Base Articles to learn more about Public Mobile.

Hollinger
Good Citizen / Bon Citoyen

Nothing in Spam/Junk.

@Hollinger IIRC, you have to sign up here to get any promotional offer. Enter your email here and you should then get any future promotional offers on your emails. 

https://www.publicmobile.ca/en/bc/plans#:~:text=Sign%2Dup%20for%20deal%20alerts

_________________________________________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, create a Ticket.

New Here? - Check out Knowledge Base Articles to learn more about Public Mobile.

softech
Mayor / Maire

@Hollinger  

 

For this particular promotion, $25 bonus referral, I don't think everyone got the email.  Someone had 3 accounts and only 1 of the 3 got it

 

Ball our communications from PM has the Unsubscribe button/link.  Maybe you accidentally unsubscribed it before?

 

If you want to confirm if you unsubscribed and need to subscribe it back , open a ticket with PM and confirm:

 

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

 

Hollinger
Good Citizen / Bon Citoyen

It's possible I inadvertently unsubscribed.

I entered my email addy on the link NDesai provided.

If no joy, I will follow your advice.

I am monitoring 8 PM accounts for my family members.  Only 2 accounts received the refer-a-friend promo emails

dust2dust
Model Citizen / Citoyen Modèle

From what I can interpret of this promo, it's open to everyone. We do hear from folks sometimes who don't like getting emails and other promotional materials and so they turn things off...quite intentionally. Then these things happen and they wonder why they didn't hear about it.

darlicious
Mayor / Maire

@Hollinger 

Or why they weren't informed of a 30% rate hike but who would think unsubscribing from promotional marketing would prevent you from recieving important notifications about changes to your plan and/or service?

 

I didn't recieve notice either and I am subscribed.

 

 

 

 

To contact customer support : Submit a support ticket via SIMon the chat bot Click here 

 

Or if you cannot submit a ticket via SIMon then Click here   ....for additional member supplied info.


@darlicious wrote:

@Hollinger 

Or why they weren't informed of a 30% rate hike but who would think unsubscribing from promotional marketing would prevent you from recieving important notifications about changes to your plan and/or service?

 

I didn't recieve notice either and I am subscribed.

 


Notifications by e-mail and text message that Public Mobile deems to be important can't be unsubsribed from.  Different customers may agree or disagree on which are important, but Public Mobile considers those to notice of service changes, renewal reminders, use of CCTS reminders, etc.  As to whether Public Mobile has inadvertently classified these messages as marketing in nature I can't speak to, but you're right that marketing permissioshould have no effect on notices about plan changes.