cancel
Showing results for 
Search instead for 
Did you mean: 

Hotspot

Gmefamily
Great Neighbour / Super Voisin

Why do I have to contact public mobile to be able to use a personal hotspot on my phone, when I used an eSIM I didn’t have any problem using one and now that I have a physical SIM card it won’t let me it says contact public mobile, I always find my data is so slow compared to bell

3 REPLIES 3

slusagm
Mayor / Maire

@Meow I understand why OP asked, some providers block the use of hotspot, so it might not really be just device problem with other providers 

slusagm
Mayor / Maire

Android or iPhone? 

if you have an iPhone, APN for hotspot should be just sp.mb.com  (Settings -> Cellular -> Cellular Data Network -> Personal hotspot )

hTideGnow
Mayor / Maire

hi @Gmefamily 

you don't have to contact support for hotspot, it is never blocked

so, it is just a device setup problem.  Please with reboot the phone, then Reset network settings

also, make sure you have the latest OS  (or on iPhone, iOS update and Carrier Profile update

Need Help? Let's chat.