Hotspot

[Gmefamily]

Why do I have to contact public mobile to be able to use a personal hotspot on my phone, when I used an eSIM I didn’t have any problem using one and now that I have a physical SIM card it won’t let me it says contact public mobile, I always find my data is so slow compared to bell

[slusagm]

@Meow I understand why OP asked, some providers block the use of hotspot, so it might not really be just device problem with other providers 

[slusagm]

Android or iPhone? 

if you have an iPhone, APN for hotspot should be just sp.mb.com  (Settings -> Cellular -> Cellular Data Network -> Personal hotspot )

[hTideGnow]

hi @Gmefamily 

you don't have to contact support for hotspot, it is never blocked

so, it is just a device setup problem.  Please with reboot the phone, then Reset network settings

also, make sure you have the latest OS  (or on iPhone, iOS update and Carrier Profile update