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Hotspot

Shelly5
Great Neighbour / Super Voisin

How do I get personal hotspot working on my phone it says to contact public mobile

10 REPLIES 10

@Shelly5  try reset network settings on your iPhone and then setup the hotspot again.

@Shelly5  - have you updated your carrier settings on your phone?

See that, and other methods to troubleshoot your issue in this article:

https://iphonegeeks.com/how-fix-iphone-xr-hotspot-not-working-issue/#:~:text=Make%20sure%20that%20Pe....

 

Shelly5
Great Neighbour / Super Voisin

Yes and iPhone xr

@Shelly5   You have data left for this cycle?

 

And what kind of phone do you have?

 

self solution removed

Shelly5
Great Neighbour / Super Voisin

It actually tell me to contact public mobile when I try to turn it on

BKNS27
Mayor / Maire

@Shelly5 

Are you trying to get friends and family to connect to phone data?

It is a Setting in your phone to allow to connect with the special code on your phone under Cellular>enable Personal Hotspot. Remember this will eat up your data if others connect to your personal hotspot.

esjliv
Mayor / Maire

@Shelly5  - data on, wifi off. 

Google your model on how to hotspot. 

Check: how to hotspot - Search (bing.com)

 

Do you have data left on your plan? Check your self serve account to ensure the data line is still showing.

 

JL9
Mayor / Maire

What phone do you have?

You wouldn't contact Public Mobile about this. Hotspot works at Public Mobile. This is a device software/settings issue.  I would check if the dun APN type is saved in the settings.

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