Updated Payment Info Rejected

[Sassy333]

Hi, I updated my credit card information and now i am getting consistent error messages that there is an issue with my credit card provider.

I have called Visa and all is fine on their end. They said this is an issue on the merchant’s end.

Please help!

[esjliv]

@Sassy333 - it is probably on the Self Serve end sid.

As mentioned too many failed attempts may temporarily lock your account access. So wait 15+ minutes before you try again.

Then, try clearing your browser's cache, or try a different browser or device. Opening a tab in incognito mode may help as well.

If having issues with your password, use the Forgot your password option to reset it, found here: https://selfserve.publicmobile.ca/forgot-password/

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[JL9]

Try another browser or incognito mode after you give it some time and make sure that all fields are entered correctly (no spaces in postal code etc)

[Community_QA]

No, it is always PM system  

how many times you tried?  Maybe too many times.  Fraud lock maybe. Wait couple hours and try again.  Or open ticket with PM.