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USA TEXT pkg

adamsolly
Great Neighbour / Super Voisin

Bought the $8 unlimited US TEXT pkg and I can't get or receive texts. Can someone help?

7 REPLIES 7

Good point I was thinking of calling even though he just got the text...my bad

HI@JL9   T-Mobile or AT&T don't matter.  You probably thinking T-Mobile still have more 3G network.  But text can  transmitted via 3G and LTE, so the tear down of 3G doesn't matter 

JL9
Mayor / Maire

It is a 2 step process once you confirm the add on purchase check the networks, T-Mobile may be more reliable

@adamsolly  - if you need to use iMessage or Chat Features (both which require DATA to work), you will need to also purchase a data Roaming addon.

 

Or, if this is a connect to the network issue, restart your phone or perform a reset of the device's network settings.

hTideGnow
Mayor / Maire

HI @adamsolly  did you manually select AT&T or T-Mobile?

and you sure you have the Roaming text bought?  Some people just loaded the fund and unaware they have to go back and back.    Please check your Plan details page

Meow
Mayor / Maire

What phone do you have? Did you connect to AT&T or T-mobile?

You don't need to purchase US roaming text add-on to receive incoming texts while in US.

https://www.publicmobile.ca/en/bc/get-help/articles/us-roaming

Check that iMessage or RCS is disabled as those need an internet connection. Also, enable the SMS option.

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