@CanMom wrote:
Hello,
I transferred my number from my landline (Vonage) to my cell-phone (PM) on Sunday, Jun 5th. The request went through and it said it was successful. I was able to make outgoing calls and my old Vonage phone service stopped. On my PM account, my new number was listed as the new number I transferred, which was the same on my cell-phone. I checked back on Monday, and the number was still not in service. My service with Vonage was cancelled. It is now Wednesday, and now my number on my profile is listed as a completely different one and it says my plan has expired. What do I do?
All of the above is normal except for your Public Mobile number changing on it's own and except for the plan expired message. As for the message about successful number porting, where did you see that? If you're speaking of the on-screen message on the Public Mobile website that gives that indication, please note that is badly chosen wording by Public Mobile. All that "successful" message on the website means is that Public Mobile receive the request. It's not an indication or porting succcess or failure.
As for your Vonage service now being cancelled, did that get cancelled automatically after the number porting request was made or did you contact Vonage and ask them to cancel your service (which shouldn't be done)?
