Call Forwarding not working

[mountain]

I have tried

*67*xxxyyyzzzz#

67xxxyyyzzz#

and they don't work.

How do I get it to work?

[Griffith]

It has been one year. Surely has fix has been submitted?

[dust2dust]

@AleksandrC- It's just cleaner and proper. The default settings from the provider put them in. So may as well.

[AleksandrC]

@softech  The method recommended in the article is not working.

[AleksandrC]

@dust2dust Thank you!

That was my impression about the help page as well.

Are the '+' sign and the country code 1 required?

[dust2dust]

No, the actual correct code is

*21*+13332221111#

Only to a Canadian number.

Adding - The help page is wrong.

[softech]

@AleksandrC 

Dial '21' + ten-digit phone number + '#' + SEND

https://www.publicmobile.ca/en/bc/get-help/articles/call-forwarding

Or some phone dialer, you can open the option menu and setup the forwarding there as well

[AleksandrC]

Is this correct number to dial to set an unconditional forwarding?

21xxxyyyzzzz#

[Meow]

Due to VoLTE Only unconditional call forwarding works (meaning ALL calls get forwarded). All other tricks do not work anymore. It is called 'progress' 😞

[softech · Accepted solution]

@mountain this is a known issue now

Since the enabling of VoLTE, conditional forwarding are failing.  Only Unconditional forwarding *21* will work

There is no fix at the moment

The only possible exception is for those who are can use VoLTE on an VoLTE compatible phone. Do you know if you are using VoLTE now when making calls?  If you are , there is a chance support can fix the forwarding issue

But for those who cannot use VoLTE but using 3G for voice, there is  no fix for uncoditional forwarding at the moment

[Handy1]

@mountain  Here’s PM how to call forward 

https://www.publicmobile.ca/en/qc/get-help/articles/call-forwarding