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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! New SIM card

Hello, I never received my SIM card ordered on December 30th. How can I get one? Thank youorder 49155

Resolved! Reset self serve password

I have no access to my email to retrieve a code as my email requires a code as well via \SMS and you have shut my phone down without warning as the expiry date on my \cc is no good - please turn on service so \i can access my email to get a code so \...

I have to add +1 when I dial or it says number is not in service.

When I call numbers from my contacts, I get a recording saying the number I have reached is not in service. If I call the same number and add +1 it works. I have been using this phone and Sim card for years without issue. I have tried restarting my p...

Resolved! Which NETWORK TYPE is better for calls and battery?

We are using ZTE Cymbal 2, assume my question applies to all phone. Under NETWORK TYPE, we have following options1. "GSM/WCDMA/LTE" (factory default)2. "GSM/WCDMA auto"3. "WCDMA only"4. “GSM only” Replies for my previous question on my phone problem...

remove and reinsert sim to keep using

Hi Everyone, I keep getting the message “remove and reinsert sim to keep using….” On my iPhone. My wife gets it also. We were recently in Europe and both got local SIM cards. Upon our return to Canada, we put in our PM SIM cards. Everything works. Bu...

Resolved! All incoming call go to voicemail

I switched to Public Mobile over a week ago and just found out that ALL incoming calls go directly to voice mail. When I check voice mail there is NOTHING there.So there is no trace of any incoming calls !!

Resolved! Changing payment date for plans

Hi,Currently I am charged on the 18th of each month for my plan. Is there a way to change that to the first of each month?Thank you

US ROAMING

I activated US Roaming shows connected to LTE but not working

Resolved! Have not yet received my SIM card ordered 3 weeks ago.

I ordered a SIM card 3 weeks ago but have not yet received it.

Resolved! New phone Upgrade- Though Public Mobile

Will I receive anytype of deal or reward or points to purchase a upgrade though phone carrier vs elsewhere?

Voucher

Paid with a voucher and it says suspended still why is that

can't pay bills since can't receive security codes from my banks

Calls fail when dialing 10-digit local numbers without a “1” prefix

A couple days ago I stopped being able to make or receive any phone calls using my iPhone 11 with Public Mobile. What eventually fixed the problem was turning on and then off airplane mode. But now I have a new problem. Calls fail when I dial 10-digi...

Resolved! PM is shutting down.

I was in Walmart today Mar 24 2023 and a family member said that a Walmart clerk in the electronics department told her that PM would be shut down by Sept and customers would need to find other providers. All she wanted was a new charging part when t...

Resolved! 1 GB not in account?

I was emailed an offer to exchange points for 1 GB but I am not seeing it in my account balance? Where is it? Can you please help me?

Long distance to the US

Can I make a call from Canada to the US with $30 add on text talk roam 3 ?

Resolved! trying to port number tells me is not a canadian number

im activating my sim card and trying to port my number from rogers and it tells me is not a canadian number

Rewards after suspension

Hi!I will be travelling for a month and wanted to defer my plan but there was no such option. So I plan to disable my pre-authorized payment for a month until I return to Canada. I have friend referral and other rewards on my plan. If I reactivate my...

just need to access my account

Outgoing calls

I’m having trouble making calls. I have service and can make some calls but many of my regular contacts show as Call Failed. I reset my phone, toggled airplane mode and took out SIM card. I’m still unable to make outgoing calls… help?

Cannot make or recieve calls

My phone suddenly stopped working. I thought it was the phone.Bought a new phone - same problem. cannot receive call or messages.System phone and message apps not working.I

Unable to verify porting SMS verification

Hello, I am trying to port over my phone number to a different online service to keep my Canadian phone number, but apparently, the porting failed because I could not verify it VIA SMS. But I cannot receive texts now as I have moved abroad and there...

cant remember email for my account

I rarely use the community and forgot to update my new credit card and now have no phone - but have messaging.I need to get into my account . Need help asap!!!

Resolved! When l diall ×611 so as to load my minutes,,the 611 call ends without dialling,can someone help

AutoPay

I have had service with PM for years now and yesterday was the 2nd time this has happened to me. For whatever reason my autopay did not go through... my CC is fine and does not have any issues with it. When I noticed my phone wasn't working my first ...

New SIM card, cant use old number or access My Service account

Had to purchase a new sim card and when I try to log into My Service account it says "this page no longer exists" or something along those lines. I tried activating the SIM card and using my current number and email account but its says it already in...

My Data is,not working

Data is not activated

Resolved! Help with data

Hello I'm looking for help on learning about data and what I need to do about it

Still unable to transfer my current number

Hi it has been a week and I still have trouble transferring my current number, please tell me what the problem is, what I can do now, will it be done soon or and how long the wait will be. Thanks.

My "Unlimited Plan" has never sent or received a text or call and I'm told I used all my minutes!

This is a total scam and a ripoff. Ive never in my entire lifespan of the plan used a call and it tells me Im out of minutes. I cant talk to a person, I cant get my money back...What is even the point of this whole thing? Id rather go back to Rogers ...

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