Submit a ticket

[Ilana403]

How do I submit a ticket?

[LitlLdy]

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@BKNS27 wrote:

@LitlLdy 

I see that CS_Agent staff hours have changed to 9:00am to 10:00pm Monday to Sunday.

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@BKNS27 , thank you! I will update! I appreciate you sharing that. 😊

[BKNS27]

@LitlLdy 

I see that CS_Agent staff hours have changed to 9:00am to 10:00pm Monday to Sunday.

[LitlLdy]

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@hairbag1 wrote:

@LitlLdy 

looks like Simon no longer works at Public Mobile...his name is missing as of this morning !! 

Or maybe he got a promotion  😎

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@hairbag1 , ohhh no! Let me look! I used it this morning. 

Edit: Ohhh! I see what you mean! 🤣 Poor thing lost it’s name!

[hairbag1]

@LitlLdy 

looks like Simon no longer works at Public Mobile...his name is missing as of this morning !! 

Or maybe he got a promotion  😎

[LitlLdy · Accepted solution]

@Ilana403 ,

Is there anything we can help you with?

To contact a Customer Support Agent, there are 2 methods:

1. Get help with your service or account by starting a conversation with the virtual assistant. It can help you submit a ticket to the Customer Support Agents. This method uses the ticketing system for a faster response time. Click here to get started and type Customer Support Agent, then select Contact Us, then select the topic that matches your request.
2. Alternatively, you can send a private message to Customer Support Agents by clicking here. This method takes longer to receive a response back. You’ll need to be logged in to your Community account for the link to work.

Watch for a response back from a CSA in your Community private mailbox at the top right of this page which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Customer Support Agents are available from:

- Monday to Sunday: 9 AM to 10 PM EST

[hairbag1]

@Ilana403 

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