Chatbot link is not loading

[hTideGnow]

hi All, the direct chatbot link https://publicmobile.ca/chatbot  is not loading. Anyone have the same issue?

However, if i login to My Account, click Chatbot on top, then it loads

[LitlLdy]

@hTideGnow wrote:

thanks @LitlLdy  and @Meow 

now, i need to find the quickest way to  get to open ticket

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@hTideGnow , me to! Been messing with it. If I succeed I will report back!

[hTideGnow]

thanks @LitlLdy  and @Meow 

now, i need to find the quickest way to  get to open ticket

[LitlLdy]

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@hTideGnow wrote:

hi All, the direct chatbot link https://publicmobile.ca/chatbot  is not loading. Anyone have the same issue?

However, if i login to My Account, click Chatbot on top, then it loads

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@hTideGnow , my link is different & look weird but work!

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Edit: I’m soo slow at typing! 🤣

[Meow]

You can get to chatbot using this link or through Main Page - Help

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[hTideGnow]

thanks @esjliv   for the link. 

Look like we cannot just submit a ticket using "Other"as the option like before.  seems like you have to really go through the Chatbot exericse.

[esjliv]

@hTideGnow - my links I use (copy/paste) work okay.

I also notice this works from the My Account site:  ITIA Chatbot (tiia.ai)

[BKNS27]

@hTideGnow 

I am trying to get use to the new Community website page…not use this cartoonish format yet.

It could be the cut and paste issue. Not sure though.