Transfer from Koodo to Public

[brandonsun]

I accidentally transferred my number to a Koodo line and I do not have a SIM card for that line. I want to transfer to Public but it keeps asking me to gain full access by entering a code sent to the Koodo number I can not access

[brandonsun]

Thank you! Message sent

[softech · Accepted solution]

@brandonsun you meant you lost that Koodo sim?

you are lucky, transfer between Koodo and PM is easier, support likely able to help.  Please open ticket with support using one of the two ways:

1. Please open ticket via Chatbot (requires access to My Account) using direct link: Chatbot 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there