I changed my plan and selected to change it on next cycle..

[ajaykareer]

I recently made a change to my plan and selected for it to be changed in the next billing cycle. The system confirmed that my plan would be changed accordingly during the next cycle. However, when I checked today using the new iOS app for Public Mobile, I noticed that my plan had already been changed and the corresponding amount was deducted from my account.

The problem is that my plan was just renewed, and I still have approximately 18GB of data remaining. It seems unfair that I am losing both the remaining data and the money I paid for it.

I kindly request you to investigate and resolve this issue. It has also happened to my sister, so it appears to be a recurring problem.

[Handy1 · Accepted solution]

@ajaykareer  You can ask support nicely to reverse it for you if it was a accident and just today this happened best of luck 

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