I purchased a card and when I enter the pin it says that it’s not valid

[Amber041313]

I purchased a card and when I enter the pin it says that it’s not valid and I’m unable to actually get a hold of the customer service person other than a computer so somebody can help that would be greatly appreciate it

[esjliv]

---

@Amber041313 wrote:

I purchased a card and when I enter the pin it says that it’s not valid and I’m unable to actually get a hold of the customer service person other than a computer so somebody can help that would be greatly appreciate it

---

@Amber041313  - are you trying to activate a new SIM card?

If having issues try this online live activation process here: Public Mobile Online Activation Assistance

Or, do you mean voucher? Sometimes these take 24 hours to be activate after purchase.

Also, see if there is another 12 digits on the voucher to use. Can be added via 611 or through self serve.

If still issues after other suggestions are not helping, contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[pkaraa]

@Amber041313 a voucher?

Sometimes it takes a while to activate the voucher.

[BKNS27]

@Amber041313 

PM SIM doesn’t have a PIN. There should be a 19 digit number.

Can you please give more detail?

[Anonymous]

 @Amber041313 : What card? What PIN? Is this a voucher? Is your phone popping up a message asking for some kind of PIN?