how to transfer credit balance

[JWY]

I have a credit balance of one account, that will expire in a month.  How can I transfer it to another account that I have on Public Mobile ? 

[darlicious]

@JWY 

Why is it going to expire? Are you abandoning the account? If so then private message me....

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[BKNS27]

@JWY 

Sorry, you can’t transfer credits to another account. If it is not too late, you can remove the CC or AutoPay so you won’t be charge for next month.

[dabr · Accepted solution]

@JWY   You mean your account will be closed in a month because you're porting out or just don't need it anymore? 

PM is prepaid and will usually not do fund transfers although I do think, IIRC, that kind of request has occasionally been accommodated and would depend upon the circumstances and where the credit balance is from.

You can always submit a ticket to customer support via chatbot bottom right of screen and see what the response is.  Second option is to send a private message to CS_Agent via the envelope icon top right.  Good luck.

[softech]

@JWY   Sorry,.  Amount cannot be transferred between accounts. 

You are going to cancel service with PM? Your amount will always stay in your account for use in the next renewal