02-27-2022 09:46 PM
I am a registered new user to Public Mobile. I've set up my SIM and chose a phone number. It's been 3 days but when someone calls my number it says "6UT1, this number is not in service". Can someone help me? I've repositioned the SIM and the text and internet work on my phone and it says Public Mobile at the top of my screen.
02-27-2022 11:05 PM - edited 02-27-2022 11:06 PM
This is not good. You will need to contact a CS_Agent to look into it for you. You can contact them by private messaging on top of this page or SIMon Chat and Create a Ticket on the bottom of this page.
6UT1 code mean that your number has been disconnected.
02-27-2022 10:33 PM
@BrookeN wrote:I am a registered new user to Public Mobile. I've set up my SIM and chose a phone number. It's been 3 days but when someone calls my number it says "6UT1, this number is not in service". Can someone help me? I've repositioned the SIM and the text and internet work on my phone and it says Public Mobile at the top of my screen.
@BrookeN - well that is no good. Hopefully CSA can fix that up for you quickly.
So, when this happens on the calling end of things, does your texts in/out work? Or, you get nothing on these too?
How about data?
If the number is not 'in service', or are all circuits always busy, or other?
Curious, does it work if you manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily).
02-27-2022 09:49 PM - edited 02-27-2022 09:50 PM
it probably an account provisioning issue. Should be a quick and easy fix for PM. Please submit ticket using one of the 2 ways
1. If you have access to Self-Serve My account: For faster response (2-48 hours) , Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.
Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.
2. If you don't have access to My Account or have trouble with above method: you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there