I am locked out of my account

[Zeus]

Need to reactivate so I can change credit card info. Unfortunately missed my monthly plan

[Spudster]

Here's where you can get them, @Zeus .   You can also get them online at Public Mobile online top - there is likely a small fee for this service.

[Anonymous]

 @Zeus : recharge.com seems good. Seems to work _almost_ immediately. There's a slight surcharge over buying in a store. And that's also dependent on what province you're in.

[Zeus]

Yeah I'm just buying vouchers online now... Looking for them i should say lol

[Zeus]

It's Disabled

[Anonymous · Accepted solution]

 @Spudster : Excellent...for when he's logged in. 🙂

 @Zeus : Give it another hour and try again. Use the Forgot your password? link then. You can only make so many attempts before it thinks you're trying to break in.

Edit: Oh, and to get your services working sooner you could buy vouchers in many stores or online and redeem in the 611 service. Or use the instant top-up method in a few stores. Then figure out your login and changing card.

[Spudster]

@Zeus 

You can make a manual payment using a payment card to reactivate service. 

Then, before logging into your self-serve account to update credit card, recommend following this procedure to avoid the common glitches that sometimes occur with this process:

1. Clear your browser's cache & cookies
2. Use incognito mode
3. Now, log into your self-serve account
4. Click Payment tab
5. Select "Manage My Card"
6. Select "replace card"
7. Type your address exactly as from your billing statement
8.  Don't use a space in the postal code
9.  Use ALL CAPS if necessary
10.  Type everything, not letting autofill complete any fields