Getting a Refer-A-Friend Reward applied to my account

[JimFawson1]

On March 18 I signed up an individual to Public Mobile and expected the Refer-A-Friend Reward program to give this person a one-time $10.00 credit on his account. This has happened OK. However, I was supposed to receive a monthly Refer-A-Friend Reward that would continue for as long as this individual stayed with Public Mobile. This has not happened and there is no indication on my account that this reward has been applied to my account. Could somebody please investigate this matter and have this Refer-A-Friend Reward applied to my account?

[darlicious · Accepted solution]

@JimFawson1 

Rewards have been removed from the self serve account and given a whole new account of their own. You can click on the rewards on your overview page, the arrow icon at the top right corner of your overview page, the arrow icon log in at the top right of the self serve page or the rewards sign in accessible from the pm site menu options (the 3 lines icon at the top right of the pm website).

The login credentials are the same as your self serve account. Check the refer a friend section for your $1 reward and the last 4 digits of your friends phone number. If they are not showing then scroll down and copy and paste your referral code to send to your friend and have them contact customer support with your referral code and your phone number so the CSA can confirm the referral code is yours before adding it to your friends account.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[ShawnC13]

@JimFawson1, have you checked in the rewards sections to see if that is where the reward is listed?  You should check there and see if the last 4 digits of the number you referred are showing up in your referral list.

[Spudster]

Hi @JimFawson1 

Since the activation only occurred 10 days ago, it's likely you haven't yet renewed another cycle so if THEY received the $10 credit and you're CERTAIN they used your referral code (and not someone else's???), you will see the reward applied to your next renewal at renewal time.

To confirm this, check the rewards section to see the active referrals on your account.  You should see the other user's last 4 digits of their phone number under the Refer a Friend program.

[dabr]

@JimFawson1    You (or your referred friend) would need to submit a ticket to customer support and ask them to apply your referral code as it seems (if your referral got their 10 points) that an incorrect code might have been used.  Some of the letters/numbers are easily confused, i.e., 0/O.

Here's couple of links to submit a ticket or send private message to CS_Agent:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

@JimFawson1 you friend who got referred is supposed to be the one opening ticket for both of you.   Please have your friend to open the ticket:

  1. If your friend have access to Self-Serve My account:  For faster response (2-48 hours) , Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.  

          Start with typing "Submit a ticket", click  "Contact Us", click "Other" from the choices, click "Click here to submit a ticket".  Then follow to complete the ticket submission.     

 2 .  If your friend doesn't have access to My Account or have trouble with above method:  you can Send a private message to the CS Agent here:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there