4 digit pin #

[persaud2021]

I need to reset my 4 digit pin number as soon as possible

please assist

[softech]

@Yummy   Unmoderated items are posted moved  by automatic filter, not by Oracle or CS Agent.

Sometimes when PM filter sensed something in the post that it thinks it  looks like spam or so, it will automatically move the post there.  Once the post in there, there is no way to move the post back. 

However, the filter could make mistakes and moved legitimate posts into the unmoderated box.  A common issue is when the post contacts 3G/LTE band info, the filter would somehow think it is spam and will move the post to unmoderated items 

[Yummy]

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@Jb456 wrote:

https://productioncommunity.publicmobile.ca/t5/premod/moderationitemspage/tab/rejected

This is interesting link! How do you access or navigate it from main Community screen?

So if I see my post there does it mean it was 'deleted' by Oracle(s) as inappropriate or redundant?

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[HALIMACS]

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@JL9 wrote:

Lol what the hell is going on did I miss something 

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@JL9     

Let's just say there's been a bit of a soap opera going on with a particular user, and their many attempts to utilize various users and methods to increase their perceived 'value' to Public Mobile's reward system.   

It's gotten a lot of the 'regulars' attention since this member doesn't seem to want to conform to certain beliefs and standards.    

I could write more, but it's not worth elaborating.

[JL9]

Lol what the hell is going on did I miss something 

[softech]

@Jb456 she owes me a lot  more apologies than just this one incident😅🤣

[Jb456]

@22022  Here is the link for you to click to see if your post that disappeared that you're talking about on this thread.

Click link below 

https://productioncommunity.publicmobile.ca/t5/premod/moderationitemspage/tab/rejected

Is your post there?? If it is than you owe @softech an apology

[Jb456]

@softech took the helm after I retired for awhile  🤣🤣and he or she is doing a fantastic job!!!. Has assisted many, is always helpful and patient. 

[softech]

last response for your record:   

     they were FALSE claims.

I put in my heart to help others and make customized scrrenshots and hope they can understand,  those screenshots, even you and your other accounts are "using" now

[Jb456]

Hmm weird another poster won't mention the nameSS uSSed to write a very SSimilar line of God SSeeSS everything. Haven't seen that poster in awhile tho 😂

[JK8]

[softech]

@22022 thanks for your compliments.  I like helping others.

[Jb456]

@22022 Automatic spam filter could have blocked your post. (I did see your post after I submitted mine) it's likely the automatic spam filter that blocks and deleted it. 

There is a link floating around on the forums to see your messages that system blocked n deleted. Sorry I don't have time to look for it but I'm sure someone will. It's a link for unmoderated messages.

[softech]

@22022 understand the system before you suspect people working for PM like what S--S always did.

[softech]

@22022 get the fact before you accuse others.

[Jb456]

@persaud2021  Easiest to reach support is private message the chat bot will just annoy you.

send a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication

[softech]

just a dot to take the spot??

 

[softech · Accepted solution]

@persaud2021 only PM support can reset 4 digits PIN, pls open ticket with them 

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.  

          ***Start with typing "Forgot Login Information", click  "Contact Us", click "Click here to submit a ticket".  Then follow to complete the ticket submission.     

1. Or you can Send a private message to the CS Agent here:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there