Phone Order 2xxxxx

[Byrnemjb344]

Hey there, 

This phone was purchased 8 days ago and has not been shipped yet.  Is there a problem, and if so, should I cancel and order from another supplier?

Thanks

Mike

Edit by Dunkman: removed personal information

[darlicious]

@Byrnemjb344 

That is unusual and could affect your 30 day money back guarantee as it starts on the date of purchase. Contact customer support with your concerns and include in your message the email used for the order, the order# and the shipping address. Monitor your private message box the envelope icon at the top right corner of your screen next to your avatar for a little number to pop up indicating a reply from a CSA.

Edit: typo

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

[BeachNBeer · Accepted solution]

@Byrnemjb344  Contact support. They'll help you get it all sorted out.

Contact customer service agents. 

Open a ticket via: 

https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time) 

Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗" 

or send a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.