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Trouble shooting mobile phone number transfer

Great Neighbour / Super Voisin

Hi there,

I transferred a Mobile phone number from a carrier ( Old-Service-Provider). And I missed the step of relying to the SMS after the initial request has been submitted. the initial transfer request got canceled because it’s after 90 mins. Please help me to submit the ticket!! Thank you.


HI @kiteboarder 

number sent


Great Neighbour / Super Voisin

good evening, would you be able to DM me the same number? i just tried porting and it said it failed because i put the wrong ESN/MEID, however the app asked me for IMEI....

"Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at:"

HI @Kikiiii  They open at 8am.  Call them and porting will be done shortly after

Great Neighbour / Super Voisin

Thank you Mayor!! I tried just now, they are closed at the moment will try back time. Thank you for your help.

Great Neighbour / Super Voisin

Thank you!!! I will call time during business hour. Follow up with you later.



There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( ) .  Check the envelope icon on top right.  Call them and get it fixed

Mayor / Maire

@Kikiiii   you can call the  porting team to get this re-initiated.  I will send the number to your Community inbox. Please check

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