I Can’t Keep Up with These Changes

[Wyniss]

I got through the EverSafe fiasco last time. Every time I log into my account or community it is a new scary experience. My account shows my plan correctly and bonus add ons thankfully but the usage log is not based on my phone. Not my usage pattern and I don’t know one number listed. No place to update credit card info, no place to log out. The app is no different. Even on the community page I cannot get on with my old user name. This name I wound up with has none of my badges, bravos etcetera. Hard to be confident. 

[Anonymous]

This transition is a poorly executed mess.

[softech]

@Wyniss Try on another browser

[Wyniss]

Right. Just highlights when you tap on it. Does nothing. Had to close the browser window. 

[softech]

@Wyniss  it won't logout??

[Wyniss]

It still won’t logout using Safari. 

[Wyniss]

Well crap! I missed the arrow interface. Doesn’t seem intuitive to me but whatever… Thanks for the directions!

[softech]

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@Wyniss wrote:

The only menu I have is shows EN, Community, Rewards, Chatbot and the shopping cart icon. Below is +Addons and change subscription. I tried your direct link and made it their once.  Second try just stalls on progress indicator. 

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@Wyniss  you were looking at the top, 

The tabs are on the side

https://myaccount.publicmobile.ca/en/account/payment/manage-card

But you are right, My Account is slow, give it some time, or try again

[Wyniss]

The only menu I have is shows EN, Community, Rewards, Chatbot and the shopping cart icon. Below is +Addons and change subscription. I tried your direct link and made it their once.  Second try just stalls on progress indicator. 

[Handy1]

@Wyniss  Be sure to let support know too 

• while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking >>>>>>>>here.

[Wyniss]

Pretty much!

[softech]

@Wyniss 

To update your credit card information, you can easily done that via My Account

Please login to My Account, go to Payment page, click Manage Subscription, and click Manage Payment Method, or use this direct link: https://myaccount.publicmobile.ca/en/account/payment/manage-card

[softech]

@Wyniss 

There has been  some problem linking old Community account name for some customers.  PM is aware of this.

Please bravo the Community manager's post here and support will work with you
https://productioncommunity.publicmobile.ca/t5/Announcements/New-Community-Account-Created-After-Eve...

but i would also open a ticket as well just to be safe, Private message CS agent at 

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[hTideGnow]

HI @Wyniss 

The one number you don't recognize, does it end with 4001 ? it is VM

You can update credit card on the Payment page

Old Community username  is a problem, please submit ticket with CS agent:

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Wyniss  Sounds like your one of the ones affected by this thread bravo the post 

https://productioncommunity.publicmobile.ca/t5/Announcements/New-Community-Account-Created-After-Eve...