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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Not recieving any promotional/advisory texts or email from PM

Hello, for some reason, I do not receive any texts or emails from PM. For example, support tickets - no emails, account changes - nothing, promotional texts - nothing. I see my wife getting all the seasonal data rewards etc etc...but I get zero. The ...

Resolved! Porting in a number from Nova Scotia

Hi, a simple question really that I could not find an answer to.... Can port in my 902 area code number to Public without having to change into another number? Thank you in advance... Great prices....

Resolved! Accessibility credit

Hello, I was wondering if their is a Accessibility credit for people with a disability?

Resolved! All data used too quickly

My plan allows for 250 mb of data. I know it's a small amount but it has worked for us for a couple of years.On my recent renewal, March 6, all my data was used up between midnight and 12:12 am. In 12 minutes!While I was asleep!What might I have d...

Resolved! Pop up disabled calls

I have a Canadian phone with the USA plan. I am currently in the United States and yesterday I got a pop up telling me my calls were disabled. Everything was working perfectly until yesterday. Now I am not able to call out or receive calls. My paymen...

Resolved! Forbidden A1 When Trying To Sign in

Hi, I made an account with PM & purchased a paln, transferred my number from Fido, which all worked. But I'm not able to make calls now on PM. When I try to log into my account to see what's going on, I get an error saying Forbidden A1 ... Not sure w...

eSIM not working on phone, can I just purchase a SIM card to cancel the eSIM?

Hey, basically, I purchased a plan with an eSIM card because during the payment, it said that my IMEI number was compatible.But when I downloaded the app, it said that it wasn't compatible.So my question is : Can I just go purchase a SIM card, put it...

Samsung Galaxy S9 Edge

I have an S9 Edge and I'm looking to port over soon. Can I use an eSIM or do I need a physical SIM card.Many thanks!

I loss connection

I upgraded my subscription, then I lost my connection and my phone unable to do any callerror 7b1

Plans for existing customers and other questions.

Hello All,Can someone point me plans for existing customers? All of them seem to be for New activation only.Also what does 90 day subscription means? Data will reset after 90 days, but does it also means I will be charged after 90 days? Once in 3 mon...

Upcoming changes to loyalty program

I just received an email for a change to a new points system, I was wondering what would happen to my loyalty credits I’ve been receiving on each bill. Would my bill be same?

Resolved! Is the 5% back in points on plan price or actual payment?

If I redeem $15 in points towards my $34 plan, will my next 5% back still be applied on $34, or on the net ($34 - $15). i.e. I will not get full 5% back on my plan cost after every time I redeem $15 or more.If the latter, that means the 5% back is ...

Double charged

How do you get a refund

Port over activation error

Hi,I am trying to port in. When I try to activate, I receive this error: This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)If I try again, it looks back to the same error page.I have tried from t...

Resolved! Data: Networks available

My new subscription plan replaced my old one today. I had no issues before the subscription switch. Everything looks good in My Account but I am not getting any cell data now. The Internet shows Networks unavailable. I tried all the steps the chatbot...

Failing the activation Process of a New SIM card

Hi,I am a new customer to public Mobile. I received a new SIM card, and i chose to get a news Phone number from public mobile for now, to ease up the activation process.Unfortunately, i can't activate the SIM card received. The APP mentions that it...

Can I use my phone and Canadian sim card abroad? I'm travelling to South America

What the title says. Can I buy an add on or something to get my phone to work in south america?

Why are you here?

I've been with Public Mobile for a long time, for a decade it seems. While there are other options with maybe more features (wifi calling, international roaming, no hardware), and more support options (phone support, no loyalty department, etc..), I ...

Refund for subscription cycle

I subscribed and was charged 45$ but the eSIM didn't work (even though I checked compatibility beforehand and it was compatible). I will be staying with my current provider but would like to be reimbursed for the subscription cycle.

Cancel an add on & get a refund

Since I have requested to cancel an add on, was charged for it & which does not work I have not heard from Public Mobile. What is the process to cancel & request the refund? I have been in contact with them 7 days out of the 15 day package & have not...

New plan and calls are going straight to voicemail

I have a new plan and in my settings my ported number from Fido is the right number. I set up two days ago and can receive and send texts. I can call out. However I just realized all my calls are going straight to voicemail. I ensured call forward...

SIM card

Now the SIM card is free charge for new subscribers. My new phone device is not compatible with eSIM card and can I get a free SIM card to replace my current eSIM now? Thanks !

Data charges

I am being charged with data usage when I am sleeping in my home and a valid good working WIFI is on/working.

Picture texts

Have data plan but can't send pictures. What is the problem?

Activation won't complete - can't log into My Account

It's not been 11 hours since I started my activation and it appears stuck. When i try to log into My account is says Forbidden A1I don't have access to my phone number yet. Any help would be greatly appreciated

No Data Service Every Day

Is anyone else out there having issues with a daily drop-out of data services, every day, through normal business hours?This amounts to no service, as that's when I most need data. And I don't have WiFi.The system erroneously has me in Montreal. I'm ...

Telus notification that LTE disabled

I got a pop up message today saying lte disabled by telus. Now the lte icon is gone from my phone. I tried turning it off and there are no outages here. How to fix this?

mms

Galaxy J7 Prime not downloading mms messages.

5G

Resolved! Sim Card Not Working Properly - Need help!

Hello, communityI hope everyone doing well. I bought a new PM sim card on Amazon and created/registered to a PM account but when I reached the 6-digit code confirmation the sim wouldn't send any code. I can see the carrier name Public Mobile and the ...

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