Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi there,I paid for the service last night and got a confirmation email saying payment went through, checked with my bank as well.Downloaded the app and tried activating e sim, failed activation.I logged into my account and its asking for a payment a...
Hi all,I ported over from Fizz yesterday to the $34 5G plan with 40GB. During the porting process it told me there was an issue and it'd couldn't complete it, however in the end the system seems to have worked itself out. I've tested calls, SMS and d...
My phone is not working I can’t receive any phone calls outgoing calls only
Good morning,I signed up for public mobile last night for the $34/40G plan and chose the esim option. There was an issue with porting my phone number, and I received a text from Public Mobile saying transferring failed despite I replied "yes" to the...
My number transfer from landline is incomplete and I’ve submitted a ticket for it. At the same time, I’m unable to login and authenticate my account fully as I’m unable to receive a text message. How do I work around this to get access to my account ...
SMS confirmedApp eSIM setup completeVirgin service stoppedno mobile service nowCant call or text anyoneHELP
Good Morning, Signed up for the promo, was billed although during activation received a 820 at the end advising to post in the community, due to latency after many attempts I was never able to login. Attempted again this morning and was welcomed by t...
my sirvice is not working
Hello,I signed up for public yesterday, got a new number, and installed the esim to try out the service. Everything was good.this morning I initiated a transfer from my profile, to bring my old number from Koodo postpaid over. Everything is successfu...
I might switch from the $39/20gb/4g plan to the black Friday $34/40gb/5g plan. (Seems like a no-brainer)But I've got $7/m in loyalty. Will this plan switch also switch me to the newer loyalty plan, which doesn't seem to be as good? Or will I retain m...
Hello,I'm new to Public Mobile. Is there really no live chat with customer support agent? You can only submit a ticket (that doesn't work - 404 ERROR)?In the meantime, I'd like to ask for help regarding double payment:On November 11, I joined and pur...
Like many of you, despite many hours of effort, I wasn't able to access the system to change my subscription to this great plan yesterday. However, just now, I was able to switch to this plan on all of 6 of my accounts. It gave me the option to switc...
Just tried to port my number From Freedom Mobile over to Public Mobile.I literally copied/pasted my info from my latest invoice to avoid any typos.About 1 or 2 minutes after submitting the info on PM's side, I actually got the text from Freedom askin...
iPhone 8 to 5G
Hello, I saw someone posted a offer and it's gone. I wonder if there's a chance to get this offer. Thanks.
Will the 5G subscription plan work if I have an older iPhone that does not have 5G? What will happen? Will it just have 4G compatibility and what speed would be used on the subscription plan when you run out of data “the slower speed”.thanks!
I tried to activate a new account yesterday but the app/website kept getting errors during the payment screen so I ended up having three pending charges on my credit card despite not being able to activate. When I try to log in again, it immediately ...
Just got this message. what should i do? Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alte...
Just tried to switch my plan and received the following text:Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phon...
My current plan is 34 for 20GB, how can I get 34 for 40Gb promotion plan
You guys took my money and won't activate my account.I can't reach a single human to help me with the issue. the automated support is horse **bleep**. does Public mobile hire 5 year old developers? I am so fed up with this. I have spent countless hou...
I changed my subscription. I forgot to choose for the next billing circle. So I payed again. It means I payed two times for this billing circle. Will I get a refund?
Hi,I am currently on the $34 20gb 5G plan. I want to switch upon renewal to the Black Friday $34 40GB 5G plan. When I log into my account and click change subscription, this Black Friday deal does not show as available. I have cleared my cache and tr...
I didn't see the text from Rogers before I activated the eSim. I'm trying to keep the old number. From previous posts it looks like I need Public Mobile customer service help but I can't figure out how to access? What is my next step.At the time of p...
I just signed up, and ported my number from Koodoo. The porting seemed to work, as in my Koodoo subscription was cancelled and that sim no longer works, but the eSIM activation failed for public. I am now left without any usable phone. I have tried r...
Was able to sign up for the 5G 40GB plan last night, but got errors during activation and transferring numbers. It eventually worked after few retries; however my number hasn't transferred. My old SIM (FIDO) is still in my phone and active, but haven...
Hey allI signed up for a plan before the 40gb for $34 plan was available asking for a physical sim, the problem is the sim hasn't arrived yet. I'm trying to switch my plan at renewal to that one but I don't seem to have any options at all except acti...
Dear Sir/Madam,I registered my e-mail account to shop online in Public Mobile's website.However, after I logged on, the system showed me a system error and I can't subscribe the 5G 40GB FOR $34/mo successfully.When will the Black Friday Deal end?I'm ...
