Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello I've had my family with mobile for at least three four years. My sister is going to the last year we both pay the same amount of money and she has 20 gigs. I'm really considering looking around for something else because even though I auto pay ...
Hi, I'm trying to change my current plan. However, whenever I click the button "Yes, change my plan on renewal date", it just continues to spin and doesn't advance/confirm any changes. I've tried on an iphone, laptop, Brave, Firefox, Microsoft Edge...
I changed my public mobile phone number but my sim card is still using my old number. Do I need a new sim card for the new number? My new number is active but I can’t receive calls.
I can call any number but when someone call to my public mobile number bell land phone rings not my mobile phone how to correct this
How to get my Public Mobile Account Number?
Hi My data speed is less than 1 mbps. But my plan is for 4G and I am supposed to get 100 mbps.Any idea would be helpful. Thanks
half of montreal is without electricity. fizzmobile is refunding their users for their data usagepublicmobile should too...
I tried to change my old plan to a new plan with the option of renew on the next renewal date, and when I press change my plan on renewal date it loads for ever.
Hello I bought a US roaming plan 11 days ago when I travelled to Lake Placid New York for 3 day Starting March 30 2023, returning to Montreal on April 2, 2023. I found I could not use my phone. I had very poor service. I tried to use my Google map...
Hello, I just purchased a Samsung Galaxy A03s through the Phones section of your website, and I have some questions: When will my phone ship? Will I be able to track it using the Canada post app? I'm just asking because of the Easter holidays. It's n...
Why is my plan not renewed after adding my payment voucher
How do I get into my public account after forgetting email that I used to set it up
Just wondering if adding another phone to my account
Got 15 days data to use in USA this morning, got here in the US one hour ago and my internet is not working.The add-on is enabled but as you can see the internet is not working.I really need help with this.
I migrated from Kodoo to public mobile last night but now I can not receive or make calls, what can I do
Whenever I try to log in to my account, a page pops up and says "page expired this page is no longer available"Anyone else having this issue? I just activated my sim card last Friday I believe. Any info would help tremendously.
Inserted SIM card but phone says there is no SIM card. Yes, it is facing the correct way. Any suggestions?
Good afternoon Sir/ Ma, Pease I use to be a loyal customer to public mobile since 2020 until last year that I travelled. I can't access my account with my email and I need my bill statement for the year 2022. Please I will really appreciate if you...
I can't make or receive all phone calls and most text messages aren't being delivered or sent. The recorded message when you call my phone says "your call cannot be completed as your plan does not include a US Roaming add-on"
I have purchased for my plan month ago, i still didn't get my SIM card shipped to my place yet. How can you get me a new sim card?
I checked my data usages for the last 7 days. Most data usages occurred at very early morning 12:20 -12:50 am.At this time, I am already in sleep. My iPhone is connected to home wifi. How was the data used? who and what used the data?
I had the 25$ plan with 2gb with a bonus 2gb. I now see that they changed the plan to 1gb. Shouldn’t the original plan I signed up with the 2gb with 2gb bonus be grandfathered in? I don’t sign in often so I just realized the changes.
Hello All, I have selected to "Change plan on renewal date" for a different plan. After a couple of days I logged in to my account and checked under Payment, and it still shows that I will renew with the same plane on my renewal date. Does anyone hav...
How can I create new account since phone is stopping working now. I can’t make payment now
Hi, I got error 821 while trying to activate my sim. I need a moderator
my preauthorized payment card stopped. So, I missed my payment. Now I wanna pay and get back the plan I was on with the offer.
Trying to up grade my plan but it’s not going through any suggestions on what might be going on
I've tried all the different ways ( exit code + country code + number ) and I can't place the call. I have intl minutes so it's not an account issue.
Cannot switch from base 3G plan to 4G/$40 plan--it just spins and spins, never activates. Tried last 3 days, over and over.
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