Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I don't sign in my account, you let me subscribe, went I try subscribe, you say me, you are subscribed yet, please help me, what should I do?
I need to log on my account to Chang payment mothod, can someone let me know how I can log on my account with eversafe
trying to put in a different credit card and cant find how
Hello, how can I stop autopay for the upcoming cycle october 31... chatbot solution didn't work. how can I contact a customer service agent. thankt you
I purchased the 15 days services talk/text/data. After one day it stopped working
After I registered with eversafe, i was taken to new customer activation screen, but i have my service with PM already and I just want to manage my account.
Next month I'm going to start a 6-month trip abroad. I'd like to retain my phone number that I've had for so many years, but I don't want to pay full price for what I'm not going to use. Is my best/only option to switch to the cheapest ($15?) plan? I...
Went to order a sim card as my phone died and replaced it with an older phone that didn't support e-sim and had got charged for 3 sim cars when only ordering one
Hi Sir, From my iPhone Outgoing call 1 (647) 580-4001 Oct. 07, 06, 2023 11:02 am and 2:45 pm.This is not my phone number. Could you please check this number for me? Thank you
Hello, afriend refered me to public. I creased an account, puchased a simcard from a local store (koodo) but I now I can not login account. Every time it says password doe not match. I use forget password to reset the password. after suceesfully rese...
I activated my service last night. My credit card was charged, but there was an error. I did not recieve an account number or phone number nor did I get an esim. Can anyone help with this? It asks me to resume activation when I log back into my accou...
I've been trying to sign my dad up to Public mobile but this website has been putting up every roadblock imaginable and I'm not sure what to do.I told my father about public last month and he attempted to sign up but mistakenly selected "eSIM" withou...
Last year I purchased a US package before traveling to Seattle. It didn't work at all.Last week I purchased this before traveling to San Francisco: "ADDON-Unlimited U.S. Talk, Text and 3GB Data Bundle (15 days)"While in San Francisco I could text fre...
why it shows i used data at mid-night or earlier morning every day? I was home. I should be using wifi.Thanks
Hello, when I log in I just get this. It gives me the option to either resume activation, or return to login page, both of which do nothing.
My credit card has been charged for months forvan account that is not mine. The avvount number on the charged is 855-4782542. This not my number and as such public mobile owes me for several months of wrong billing. This is urgent and needs to be res...
How can I tell what plan I'm on and what the plan details are.Ie unlimited data, can/us, etc.
I have no service on my iPhone . Only getting "SOS" on the top
When I check my account my subscription is up to date, by my phone shows SOS. I have turned the phone on and off, physically taken out the sim. Still SOS. How do I get help with this?
Hey yallI hope you are doing awesome!The add-ons we see on the website, will we be getting any new ones, later down the line or is it just that we have to select something from there?Because it's quite costly to get any add-ons to call other countrie...
Received my public mobile SIM card in the mail today but I accidentally logged it it is now asking for a PUK code 8 digits long
Hello @CS_Agent,I activated my account with an eSIM more than 12 hours ago, and I'm still without a connection.My account with the previous provider has already been cancelled, and I need help to get online.Looking forward to hearing from you,Karen
I cannot access My Account to change subscription plan, please helpThank you!
Locked out of my account
I referred a friend, but both of us did not get the reward. Where I can get help?Is there any live agent who can help me?Thank you!
I upgraded my plan to 5G (from 4G), do I need a new sim or is it as simple as popping my old SIM into the new phone when my new cycle start?
I would like to change the email address associated with my account.
When I try to send a photo in text or sometimes just a text I get the message “mms messaging needs to be enabled to send this messsge” but my mms messaging is turned on.
Hi all, I don’t receive txt info from PM Any longer. Neither the payment info nor any data limit reached txt messages. What can I do to start receiving them again? Thanks F
