Loyalty Bonus Data Missing

[Karezz94]

I received an email and a text from Public in regards to my loyalty bonus data of 240gb but it seems to be missing all of a sudden.

Is there a specific reason for that?

[softech · Accepted solution]

@Karezz94 

any chance you changed plan to a lower value?

it said on the FAQ that the special 150 days bonus will be gone if you change to a lower value plan

https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

Will I lose my special bonus data if I switch plans?

The bonus data will remain active unless your account becomes inactive, you switch to a plan of lower value or to an incompatible plan.