No network

[Sri3]

It's been 12 hours, still I am not having network, not even temporary service. Need urgent help.

[Sri3]

Thanks

[Phil_Adelphus]

@Sri3   Best to private message customer service agents then, using the link Softech gave earlier, if you haven't already done so.  If you don't see an envelope icon top right of the community page, which will indicate when you get a reply, click on your avatar and look at Messages in the drop down.  

[Sri3]

You are right

[Phil_Adelphus]

@Sri3   Have you removed the previous carrier's sim and replaced it with a Public Mobile sim?

[Sri3]

Ported my phone no  yesterday and activated through PM app. Is been more than 12 hr . There is no connectivity. Getting message like " No voice call is provisioned for this sim"

[Dunkman]

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@Sri3 wrote:

Is their any phone no to talk with a agent please

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@Sri3 

Public mobile has no phone number to call.  Customer service is all online.  If you give the community members (customers like yourself) more details, we may be able to offer better advice.  

[Sri3]

Is their any phone no to talk with a agent please

[softech · Accepted solution]

@Sri3 

give us more details.

if just happens today, try reset all network and try using it in different area

but if you are newly activated, it could be sim provisioning issue, message e support for quick fix

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Sri3]

My old old subscription is also cancelled.

[Sri3]

Yes I activated through app as well

[mojorising]

I replied to your first post about this at the link below.

https://productioncommunity.publicmobile.ca/t5/Get-Support/No-network/td-p/1083471

[Sri3]

No network 

[mojorising]

So you ported your phone number to PM? if so did you use the PM app to activate? Please provide more details.