@CS_Agent I switched to public mobile on Friday, what I didn't know at the time was to respond to a text message accepting the transfer. Since I didn't had any working SIM card at the time I didn't even had a chance to know about this. The time 90 mins had passed and the transfer to public mobile had been done but the services are not fully transferred I get no texts or calls since last 3 days and I had made a ticket on Saturday but no response. I had called Fido they are nowhere to help. It's Monday can you help?
@Anonymous32 Check your private message inbox in a few minutes, I will send you a phone number for the porting team. Your community inbox is either indicated by an envelope icon top right, or click on your avatar and the drop down to Messages. The number is not to be posted on this public forum.
The most important and critical step in completing the porting process is to reply to the text with YES with the Fido SIM in your phone and you have 90 minutes to reply or porting will be cancelled.
If you missed this step or you replied after 90 minutes. You need to contact a CS_Agent to restart the porting process for you.
@Anonymous32 When you say no working sim, do you not still have the Fido sim to put back in your phone if PM makes a request to re-initiate the port? I assume you have rebooted the phone with the PM sim in it?
