I need help porting my number

[MartinS76]

I was sent a text message to authorise the port from Bell to Public Mobile. I had 90 minutes to awnser YES and I simply didn't see it. The time has expired. Is there a way I can get that message sent again so I can authorise it?

[Gmill]

Support got it sorted out, thanks! 

[Gmill]

Called, said it's in process and having issues, bit should be fixed later today.    Hopefully that's the case, crossing fingers and toes.  

[Gmill]

Although just to note, in my case I did respond to my providers text to authorize the port.  

[hTideGnow]

HI @Gmill 

sent.

[Gmill]

I'm having the same issue.   I just switched yesterday, I can make outgoing calla and use data, but no texting or incoming calls.    I tried to make a porting ticket via chatbot but the submit button was greyed out.   So I submitted a ticket under "other" but I don't know how long that will take and I need my phone working sooner rather than later.    Can you please send me that number as well?   Thanks! 

[hTideGnow]

@MartinS76 

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (envelope on top right), check for the number and call