Monthly Billing

[Ria21]

Prior to my May billing, I have been receiving $1 refer a friend, $5 Loyalty and $2 Auto Pay. On my May billing there was no credits for these items or reward points issued. What has happened to these items

[Dunkman]

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@dmbcanada1867 wrote:

This new reward system compared to the legacy system is ridiculous!   My families bill has gone up $30 ($10ea x 3 people) for this first month on the new system!   I liked how the credits came off automatically, now I have to manage it myself for 3 people not very user friendly!   I am considering moving away from PM at this point after 6 years.

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@dmbcanada1867 

All of the legacy customers are paying more unfortunately.  

For existing customers, may want to consider these following plans:

$19/month for 1 GB LTE

$29/month for 10 GB LTE

$34/month for 50 GB Canada/US LTE 

$40/month for 75 GB Canada/US LTE 

Some of these plans may be cheaper than some of the grandfathered plans. 

For example, it makes sense for any old $25 plan 1GB 3G to switch over to the $19 plan.  Basically paying the same without the legacy rewards (ie. autopay and loyalty). 

[dmbcanada1867]

This new reward system compared to the legacy system is ridiculous!   My families bill has gone up $30 ($10ea x 3 people) for this first month on the new system!   I liked how the credits came off automatically, now I have to manage it myself for 3 people not very user friendly!   I am considering moving away from PM at this point after 6 years.

[Phil_Adelphus]

@Ria21   You might want to look at some of the newer plans as many who are moved to the points system seem to be still on older more expensive plans than are currently available, for example there's the $34 50GB 5G speed Canada-US plan, and the unadvertised $19 1GB 4G speed plan that is only available when you log in to your account.

[softech]

@Ria21 

you might have missed the reward system change announcement back in March

PM retired the old reward system this month (May) and everyone migrated on the new Public Points system. 
https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

With this new system, you pay the full amount first (with the Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now. 
Then PM will give you the points to your point account after renewal within 48 hours.  Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down.  Or you can also use points to buy add-ons with a discounted price

For how to earn points with Public Points,

• you will get the same friend referral, 1 point (= $1) for every referral every month.
• Instead of $2 autopay, you earn 5% point of your spending in points (plan renewal or add-on purchrases). 
• Instead of loyalty rewards, you will earn 10 points on your Anniversary date every year 
• You will still earn Give-Back rewards by participating in the Community. Everyone has a chance to earn can  1/2/5/10/15/20 points depends on the overall participation of the month 

I have to admit Public Points rewards is not as good as the Legacy rewards system, but you are still saving money, just in a slower pace 

Here is more information about the rewards system migration:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points