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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! cannot get a code

I cannot receive 6 digit code on my phone number to get full access into my account. Can anyone help me please?

Number transferred

I just made a mistake by transferring my old roger number to my public mobile account.Now I can't receive or dial any calls. Please help me get my old public mobile phone number back

Resolved! No service after number transfer (Resolved. iphone user, eSIM)

I'm an iphone user and transfered my old number to eSIM. My problem was that I couldn't get signal on my phone 9 hours after I text confirmed the number transfer.It turns out that in iphone Settings, I need to go to Cellular, under SIMs, I will have ...

Forwarding Canadian mobile number

Hi, I am wondering if I can call forward my Canadian number to a US mobile phone number temporarily for 3 months.

QR code for new account activation eSim did not work

Hi, I am unable to add the eSim to my phone using the QR code in my welcome email. I believe my number has been ported successfully now.

I can't move to old phone number. so just want to new phone number.

Hi just want to new phone number how can I do?

resend the port

Hi,I need help to resend the port request to Fido, I gave the wrong account number.

trouble porting number

I entered the IMEI and I received a message saying that there was an issue porting my number. I don't know what to do now.

I tried to change my subscription to the $29 for 30gb

I tried to change my subscription to the $29 for 30gb But it doesn’t show up as an option I can subscribe to

Help me! International service

Hi, I had to travel to Colombia, and i will be here for a while, I brought my Public mobile SIM, But i dont get signal, SMS minutes or Data, is there a way i can activate my number here so I can use my plan with from here to Canada, and also recei...

account payment problem

My usage renewed yesterday Jan 7 and immediately showed that all data had been used. I did not use the data-this is an error.Also today I was charged $30 for 3 GB add-on that I did not request.Please advise.

Resolved! Porting issue from Virgin Plus

I attempted to transfer my mobile number from Virgin Plus to PM. I responded to the porting SMS at 6 pm, and it's now 11 pm.However, my mobile number has not yet ported to PM; the app still displays the temporary mobile number. When I tried to call m...

text messasges not going through

so my sons phone (iphone10) no longer sends through the texts if his data is used up. Ive gone through the settings and its all set up correctly. the imessage is on. the send as SMS is on. every time i click to open a ticket i get an error message....

Resolved! Dear public mobile: Please give us a PDF receipt of our bill payment

I thought that would have been a basic service provided, but apparently not. That is all. Thank you.

Switching from Existing Plans to a Boxing Week Plan.

My son and I are trying to switch from our existing plans to one of the boxing week special plans today, on the last day, January 8! I hope this information helps others this last day of the promotions or in the future.I have been a PM subscriber fo...

How to cancel Subscription??

Hi I want to cancel my subscription which end on Jan 08, and now it is Jan o8 but I am already charged!! I have not used anything yet, how can I get my money back please? thank you

Resolved! Travelling to USA

If I keep my SIM card on while traveling to the USA, will I receive text messages and calls? Will I be charged even if I do not answer the calls or reply to the texts, considering I may need to keep the SIM on for receiving OTPs?

number port problem

I am currently trying to port my number from Lum Mobile, and I got the confirmation text from them but despite saying YES it didn't detect it so after 90 minutes it expired and told me to retry with my carrier. Except I can't resend the number port r...

Unable to access my account to update my credit card information

I try logging into my account but it keeps returning to the login page. Please help!

Resolved! Unable to access my account to update my credit card information

Support, Please send private message for further details. Thanks,Garry

didn't receive my SIM card

I didn't receive my SIM card yet. It was ordered on the 15 December 2023. We are the 8 January 2024. Who can I call to find out if there is any problem ?

Transfer number from prepaid koodo( second time)

changing my subscription

there are new phone plans and i want to change my current subscription but having trouble doing this

I cannot connect

I have tried to port my number, however Rogers cut me off during the porting but now public mobile wants to verify that phone number by text but I cannot receive texts only emails. Rogers will not re-activate my account to do so.

Change email address

My husbands public mobile account is registered to a cancelled email address. He cannot access his account. His credit card was also reissued. What a nightmare, trying to make a payment. How can his email address be changed? He does not want to set u...

Referral Reward

I was referred by someone and used their referral Code when I signed up. I did not receive my $10.00 discount as advertised. Please credit my account.

Resolved! how to manually port a number on an old Samsung S6

Want to get off Bell before Jan 10 and only have Samsung S6 that cannot run the app. Have Iphone 13 coming but will not be available until Jan 12. is there any way to manually transfer my bell number to PM before the Jan 10?

Resolved! Get assigned number Then transfer old number

Can I get an assigned number (for my new phone) and then transfer my old number (from my old phone) later on? I will keep the old phone connected until I am ready to transfer.Reason I am doing this is because I need to test out the underlying carrie...

Service issue

I cannot receive any call from others and I cannot receive 6 digit code on my phone number to get full access into my account. Can anyone help me please?

My account

Lost old sim n got a new one. Customer service says to message them new sim number but how. I wasn't able to do last step to confirm new number to get full access to my public mobile account. So how do I reply to customer service to give them new sim...

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