Change address

[SL-W]

I have moved from Ontario to Alberta.  I am trying to update my profile but it won't accept my new address.

[will13am]

@SL-W , the address can be updated using the app.  Make sure location permission is enabled.  It could take many tries, but it will eventually work. 

[EB0]

@SL-W 

You have a different account than your husband, just creat a ticket under your name and ask support for help to change your address 

[SL-W]

Invalid Address.  My husband had to get help earlier to change his.  They wouldn't let him update mine at the same time.

[SL-W]

Invalid Address.  My husband had to get help earlier to change his.  They wouldn't let him update mine at the same time.

[ZylAL]

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@SL-W wrote:

I have moved from Ontario to Alberta.  I am trying to update my profile but it won't accept my new address.

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Can you advise what happens when you try to update the profile?  Error messages?  That would help us in troubleshooting it for you. 

Thank you