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Change address

SL-W
Great Neighbour / Super Voisin

I have moved from Ontario to Alberta.  I am trying to update my profile but it won't accept my new address.

5 REPLIES 5

will13am
Oracle
Oracle

@SL-W , the address can be updated using the app.  Make sure location permission is enabled.  It could take many tries, but it will eventually work. 

EB0
Deputy Mayor / Adjoint au Maire

@SL-W 

You have a different account than your husband, just creat a ticket under your name and ask support for help to change your address 

SL-W
Great Neighbour / Super Voisin

Invalid Address.  My husband had to get help earlier to change his.  They wouldn't let him update mine at the same time.

SL-W
Great Neighbour / Super Voisin

Invalid Address.  My husband had to get help earlier to change his.  They wouldn't let him update mine at the same time.

 

ZylAL
Good Citizen / Bon Citoyen

@SL-W wrote:

I have moved from Ontario to Alberta.  I am trying to update my profile but it won't accept my new address.


Can you advise what happens when you try to update the profile?  Error messages?  That would help us in troubleshooting it for you. 

Thank you 

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